[email protected]: Haier India Customer Care Email

Company
Department
Customer Care
Region
All India

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Contact Number

1800-102-9999 - Contact details
1800-200-9999 - Contact details

Support Link

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Comments

Ph No- 09051316893, 09969220909
Flat- 1802, 18th Floor
Aravali Tower, Godrej Prakriti,
187- F-1, B T Road, Sodepur,
Near Sukhchar Girja
Kolkata- 700115

Ref:- Water Heater - 02 Nos,
ES-06 V- Q1(H)- 6 Ltr
Purchased on 23/01/2016.

Presently no heating. Complaint raised on 01/09/2016 through Customer Care Number- 1800-200-9999. Though promised to attend within 24 Hrs but till date no one has visited and attended the problem. At least 03 times Customer Care has been contacted and requested to look into the problem but sorry to say no action. Very poor response from Haier. May kindly look into the matter.

Thanks & Regards
Susanta Kumar Chowdhury

Ummathareja

Fri, 11/25/2016 - 10:22

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Very bad experience with ur company product and also with ur company employs. All are lazy and careless even manager of service of Ludhiana.

Jesang ranva

Sun, 08/13/2017 - 14:28

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Your service center not good talking with me. Only 4 month old purchased new haier refrigerator, 4 time repair but not repair my refrigerator and bad talking with me. gujrat.

New Raj electronics

Sun, 08/20/2017 - 15:11

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Third class service, Dont buy Haier product. Their service is very bad.

Gagandeep Bangar

Mon, 08/28/2017 - 22:02

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Sir/Madam,
I am writing this e-mail to inform you about inconvenience caused by the person who was sent by the company to repair my refrigerator.

I am Dr Gagandeep Bangar resident of House No. 44, Shaheed Bhagat Singh Nagar Hoshiarpur Road, Phagwara, Punjab. My mobile no. is 9417897151.

Today, a technical person was sent by the company in order to rectify the problem in my refrigerator on my request through company’s customer care contact. His mobile no. is 9814410281. I have paid him Rs 450/- but still problem is existing. I really doubt that he was a technical person because he could not understand the problem and when I informed him the status of existing problem he was not willing to come to correct it.

Let me know what the solution can be.

Gagan

I get ac in your company in April 2017, Only 2 days we use then faced problem but you did not change another ac. I complain but not respond you very bad.

I have bought Haier refrigerator 195 liter recently. But it have two sidewall heating issues. any problem.

Sir/Madam
Diljes, Konarkandy,
Parakkal, Mahe
Puducherry UT
9961432695

We have bought a 39 inch TV on 8/9/2017.one of a retail showroom thalassery. when the technical person came to fix it on the 13/9/17 he found that there was a scratch on the TV. he told us to contact customer care and you will get it replaced.. and we tried as per his instruction and the customer care people told us we will replace it soon. But we tried after that a lot of time in one of your customer care mans no. it is 26/9/2017.. still we didn't get it replaced and no one visited. why your all employees are like this. very lazy. I think because of this lazy response from your employees. your companys name will get spoilt only. kindly do the favour otherwise make arrangements to return our money. Expecting favourable response from your side.

Thanking you

Arun chatomba

Thu, 11/09/2017 - 21:01

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Customer - Devraj Ram Add - Kiriburu Prospecting Type 2 , PIN 833222, demo for microwave, previous no. 9431967639 is missing. kindly register the new no. 7225952927.

Deepanshu

Fri, 12/22/2017 - 23:22

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Dear Haier, my complaint number DL20171214102367. my complaint is my washing machine is not working engineer will be come my home repair my washing machine not good service and I'm not satisfaction.

TV is not response why sir what happend my TV. please send the solution. Kakinada is my city.

I am using Haier fully Automatic Top Loading Washing Machine 7 Kg.HWM70-918NZP, purchased in Oct. 2014. Of late, it was seen that the lint was sticking to the washed clothes because a small plastic flap attached to the Lint Filter was found split.

On lodging the complaint, the Service centre engineer quoted a charge of, would you believe a sum of Rs. 2450/- justifying the cost because it is imported. This on part of Haier is downright fleecing the customer for a wearable part. Should a part wear out in less than 3 years so that the can make money out of it.

My request is that the company should be realistic in the service costs.

Deepak Padamsh…

Mon, 02/26/2018 - 13:34

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Demo wala call me at 2 pm come home. so i left my work and go to home but he is not there i called him 3 times and he come at 3.28 pm and left 3.30pm and not given proper guidence who to use this type of new technologies. very bad service.

I bought a Haier window AC last year and its still in warranty with one free service left. I am asking the customer service for the service from last one week but no one is coming to do it, they are only promising. Never buy Haier Ac's its service is so bad.

Shibu N Soman

Wed, 05/09/2018 - 13:39

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LED TV 39'' complaint, This is regarding a customer complaint.

I am Shibu N Soman residing at Alleppey. I had purchased Haier 40 inch television from Mohans Shoppe Alleppey on April 17th 2018. On 25th Apr the TV get the audio is not working at all. After posting the complaint, technician came the same day itself and told the board need to be replaced and it will be rectified within 2-3 days. Since there was no news from the service dept several time, I had to post the complaint again. Then only they told that it usually takes one week's time.till there is no response and i am not aware of any updates.

Are you people playing fool with a customer? I am also a person working in a corporate company and dealing with these kind of customer grievances everyday.Is this the right way? It is already 12 days since I have posted my complaint. Let me make it very clear to you people that I don't want any repair. Either I need replacement or I want my money back.

Whatever it may be I need the rectification asap.Else I will be forced to approach the higher authorities to solve the issue or legally make a move.

Complaint No: CO20180427104486
Date: 27- April-2018
Model: Haier LED LE 39B8550

Nilesh Dhola

Fri, 05/25/2018 - 01:08

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buy new AC before 1 week ,after heavy noise in AC . as well as given complaint in customer care before 3 day but no one visit in my home. Very bad service and customer care response .

Sir/Madam,
My complain no.: GH20180526101412

This e-mail is to inform you that my refrigerator (model no.HRF2903BS) which I had bought on 26-04-2015 wasn't upto the expectation. It suddenly stopped cooling. The customer services provided wasn't good. The technician charged 3200 and they took 3-4 days. In fact, I had to call continuously for hours daily to ask them to rectify it.

Sorry to say but earlier I had LG refrigerator and had a good experience with it for 12 years, no issues ever.

WON'T BUY A HAIER PRODUCT AND SUGGEST NOT TO BUY A HAIER PRODUCT.

Harish pandey

Sun, 08/19/2018 - 21:18

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Hello, I am Harish pandey from Gorakhnath gorakhpur. I filed a complaint to replace my freezer box,as it was damaged. Then the company sent a personnel to replace it but after replacement my fridge was again not properly working, and when i asked him that what has he repaired in my fridge then he said that it is not my responsibility. this man has charged me 3100/- rupees but The work done by him is incomplete and unsatisfied.

After that i again filed a repeat complaint, then this second one is nothing but a great defaulter. He even do not know how to speak to customers, a very bad and uncivilized employee of haier named diwakar phone no. 9598069351. He is making promises despite of solving the problem. Now i will suggest everyone never to buy any electronic appliance of haier. Bad, bad and enough bad service.

Ketan mehta

Thu, 08/30/2018 - 08:29

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Your services center not good talking with me only 2 month old purchased new Haier Refrigerator (HRB-2763CRG-E) 2 time repair but not Repair...why..? Bad talking me their services is very very..Bad.

Manoj kumar verma

Sat, 09/15/2018 - 09:54

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It is my first experience of haier product which looks worst decision. i purchased haier 32 inch smart tv on 2/9/18 at pune praveen agency, since that day haier electrician are making fun with me for updation of smart tv software. Electrician is not attending my call and customer care has also provide me wrong phone number. Presently using the tv as normal tv not a smart tv.

Somanshu Yadav

Sun, 09/23/2018 - 16:15

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I bought an LED TV an year back from Spencer with 3 years warranty. From the initial 4th month I started noticing back spot on the screen. I thought could be due to moisture in the climate but it never healed. I was busy and could not report the issue then. I was in an impression of three years warranty. When I reported the issue the customer service representatives started asking for money for repair of the problem and for visit. The worst part was customer support reps were not able to speak properly in English or hindi. Seems they all are educated enough. This is the first product I bought from Haier and experienced the worst support and product quality. I have other TV from Samsung and even Micrmax both are good and fine there is no problem I experienced in last 5 and 1.5 years. In my point of view buying a Haier product is a complete wast of money.

Anil verma

Sat, 10/06/2018 - 20:18

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Very bad experience with ur company product and also with ur company employs. All are lazy and careless even manager of service delhi. DL20180822107579, DL20180822107579.

Sharad Chandra

Sun, 10/21/2018 - 22:37

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I have bought a refrigerator in May 2018 and within few months it has started giving cooling problems. There have been two engineer visits earlier but they were unable to solve problems and I have to raise the complaint again. I couldn't expect such a problems in quick succession in a new refrigerator. I will never recommend buying Haier products to anybody and even myself will keep away from Haier in any segment.

Sunny Dabas

Fri, 11/16/2018 - 15:39

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I faced issue with my haier water heater and raised case with Hair team.

Issue :-
1.Engineer visited and asked for a higher amount of money for the part ,after having word with their senior the Real part prices been reveled for new part.
2. Part been arranged and it was a used part rather then the new one .
3. Engineer started changing the used part until we said them that its a used part and we are paying for a new part.
4. We receive the reply from engineer sorry sir ,we will arrange new part but the thing is if the customer is seeing and letting them know then they will change for new else they will just place the used part .In general term we call its a cheating with customer.
5.Totally a pathetic experience with Haier ,recommend not to buy any haier product.

Sombir saini

Thu, 12/27/2018 - 11:30

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I am writing to bring to your attention a serious issue. I had complaint on my led tv on 23rd November and today date is 27 December the company solving problem time is 25 days but it doesn't solve my problem. I am in problem because the company doesn't take it seriously. so please take it seriously.
Sombir
Mob. No 7876345243
Complaint no. CG20181123100812

Kandyana S Satish

Wed, 01/23/2019 - 09:15

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There is problem with compressor. I have lodged the complaint but no proper responses from local servicing center and speaking with irresponsibility. worst ever service.

Pulak Das

Thu, 02/14/2019 - 09:41

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We bought a Haier 6 kg fully automatic top load washing machine but we found that there was a defect in it. So we raised a complain and the technician came for review and informed that there is a leakage in the drum and will be rectified withing 2 days but on checking the complain we saw it was closed.

We are really fed up and it is so disappointing, If the issue is not resolved i will surely escalate this matter and will recommend others not to buy and will also expose the same on social media.

Pankaj Bhargava

Thu, 03/14/2019 - 03:45

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I've registered a complaint for Haier led tv, 32" and was told by the technical person of your service center, that the TV will be exchanged with a new one. please let me know when??

Bharat Gupta

Sun, 04/21/2019 - 18:55

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I purchased a led tv 32 inch and suddenly its button stopped working, i lodged a complaint and your engineer visited and did nothing but charged Rs 800, when asked for explanation he said its visiting charges..no-one informed this prior to us Rs 800 visiting charges seriously??

Please revert what are the visiting charges if any why not informed us prior?

Dinesh Kapila

Wed, 06/19/2019 - 00:29

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Your services center not good talking with me only 2 month old purchased new Haier Refrigerator 2 time visit you are technician not Repair...why..? Bad talking me their services is very very..Bad.

Srinivasarao P

Mon, 07/01/2019 - 15:22

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I made a complaint on 27/6/2019 for suddenly stops cooling of my refrigerator. The technician came and did something and later change the board. two days very slowly cooled and on 30/6/2019 suddenly stops cooling. And still now no technician attended the fault complained on 30/6/2019. The items in fridge are spoiling due to not cooling and upon request of Mr. Dinesh (9949640404), Kakinada Service Centre Head, he is suggested to make alternate arrangements for items and they will send at their own.

Amit Kumar

Tue, 07/09/2019 - 17:11

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Very very very bad experience with your company product and with the company employs. employs take high sevice charge. they ask 500rs for my analysis product fees and other things chargeable. how thy foolish we still have a warranty. I'm very angry on Haier company. my product take 3-time service in a year.. company should close the make product... this my contact no 9541952229.. call me 11 am to 5 pm.

Ved prakash agarwal

Thu, 09/12/2019 - 17:41

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Sir my contact no. Is 9258733725 . I had call on toll free number for AMC of my sbs refrigerator for the consecutive 3 years AMC discount given is 30 % but your technician denied to give it. As my product dop is a week ago. Plz reply what to do for AMC.

Nagarajan

Sun, 11/03/2019 - 04:55

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Washing machine

Dear Haier, my complaint number CH20191015109416. my complaint is my washing machine is not working engineer will be come my home repair my washing machine not good service and I'm not satisfaction.

My name John from trivandrum kerala, I raised a complaint about my refrigerator not cooling, complaint number - CO20200221108057, One technician came from MERIDIAN TECHNOLOGY to attend this complaint. He took 400 RS to a service charge with out rectify the complaint, next day another technician contact me and say that 2500 RS need to fill the gas, I said OK come and resolve this but till now there is nobody attend and one message came from customer care to my mobile that complaint resolved, this is very worst experience I have ever seen. Please do the needful to resolve the complaint otherwise your product did not buy anybody.

Shubham Srivastava

Mon, 05/25/2020 - 16:05

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Very pathetic customer support. I had initially requested a service and Gas Check on April 26, 2020. Due to the lockdown, there was no response. When other companies started services in my neighborhood, I registered another service request on May 13th, 2020. I was guaranteed service within 24 hours. Of course, that did not happen. The technician visited on May 16th. He reported a gas leak and said that the issue will be resolved by 21st May. This again, obviously, did not happen. I called again on 22nd May. I got a call back from Shyam Balaji Enterprise (Service Centre). The incharge (Praveen) said that it will be done on 24th, and I am supposed to remind him on 24th morning. I called him on 24th, even though that's not my job. He told me that he has not received the gas from the company, and as soon as he receives it, the complaint will be resolved within 24 hours. I called on 25th May morning at 10:30 am to inquire about the status. He said that he will send a technician today if they receive gas by 11 am, otherwise the next day. I inquired at 2:30 pm on 25th May to check the status. The same person (Praveen) informed me that he has received the gas but cannot guarantee service by the next day. I asked for a timeline. I was not given any definitive reply. He became rude and and used unpardonable language. I complained at the Haier toll-free number. I was given another number: Siddharth Rajput (Area In-charge) (Mob: 8826323701) I tried calling him several times, but his phone is always busy. I cannot get in touch with anyone who has any authority to actually do something. Whenever I complain, I get another number to contact, which of course does not answer.

Abdul Ayub

Wed, 06/10/2020 - 11:16

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The above model fridge is having problem from last two weeks and the local service person says they don't have spars parts, I am very sad to say your services are pathetic. The SR no is HY20200602104068. I am totally disappointed purchasing this product as the services are worst and totally irresponsible. The customer has no option but at the mercy of the manufacturer and the seller both are mute spectators. I request the company to be more responsible in attending to their complaints fast and quick.

Vinit Upase

Wed, 07/08/2020 - 21:00

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Air conditioner Serial number:- AL00MD00H015UKC30244,

Gas leakage in indoor coil.

I was demanding for replacement of an complete air conditioner, but your service engineer doesn't responding properly, service engineer told me that they gave new part to fix the problem. I purchased air conditioner before four months and i use it very frequently.

Janakbhai

Sun, 08/09/2020 - 11:27

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I buy it on 11/3/2018, since then 7 complaints in 1 year. Every time I get same answer we resolve your problem but after warranty ended we are facing same problem. Company charge me 3600 rs but after 5 months same problem. change your company name cheating Haier.

Neha Chandak

Wed, 09/16/2020 - 14:42

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My new refrigerator is not working properly, I last 3 visits the service people it has further deteriorated and become almost non usable. Tried several times the complaint calls either not getting or not replied .
Fedup with their service. They keep 3rd grade products.

Complaint no.
MU 20200729103851
MU 20200816104736

Anbarasu Rathinam

Wed, 12/02/2020 - 11:48

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Dear sir, I am cheated by vasanth & Co. we hear sound only i could not see Picture in Tv I have raised complaint to Haier service center by vasanth & Co on13.11.2020. The service Engineer checked after he informed that New Tv will deliver to you for Replacement with in a week. it took more than 18 days. we have not yet received New Tv for replacement. We are suffered without Tv. we could not see the News now. A lady called to me from Service center, Thambaram chennai Today. we have no Tv stock. your replacement Tv is approved to give to you from Head office. They are doing to send to you delay .This is her statement. when The service Engineer came to service,He came to our street. Rain water had in your street I can't come to service to your home. I take your street photo and will share it photo.I said that i will complain to Haier Tv head office after 15 minutes, He called to My wife Mobile Number: 9940618958.she went to bring the service Engineer to ambedkhar street. next street after he came to check my TV to home. if you want to service your Tv, you must bring your TV to service center, Tambaram,we will take more than 40inch Tv service center, Tambaram. We cant take 31 inch and other Tv to service center,Tambaram.I have no hope on the service center and They will bring Tv. i kindly request you to take action to send replacement Tv to me early.

Thank you R. Anbarasu W/o Saraswathi, Door No:50E, Karikalan street, Thiruvalluvar Nagar, perungudi,chennai - 600096.

Tathagat thakur

Wed, 12/02/2020 - 22:58

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In year 2019 we brought haier fridge but from l a st 6 month it's not working.... N thru are not available for service.

Bakti pushpraj…

Sun, 12/06/2020 - 11:52

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My shop omkar sweet mart add.opp bus stand mandangad,tal.mandangad dist ratnagiri maharastra,pin 415203.

My shop is monopoly counter of coca cola.I have a 2 coca cola fridge, one fridge is not working from 4 months and other is not working from 2 months,my area salesman and also sales executive (rishi salokhe 99751149500 ) not helping me. no one sales executiv come in mandangad, no one distributor in mandangad, my shop and also mandangad taluka sale is very poor than pepsi. i request your executive again and again but no one serious....please help.

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