Official website: Amazon India Online Customer Care Support Link

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Department
Customer Care
Region
All India

If the above contact didn't helped you, here are alternatives to reach Amazon India customer support.

Contact Number

1800-3000-9009 - Contact details

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Comments

pls help me... I have ordered yureka phone to my friends address but it has to be delivered to other address... how can I change that address.

Limited time Giveaway!!! Hurry up !!!! Lots of mobiles that are used for testing purpose are not allowed to be sold. So Amazon is Giving away this mobiles for free to limited number of users who got invites.

I received the above fake message from Amazon. Sending all these fake messages to people is a Very Cheap Trick of making publicity and Amazon wasted a lot of time to everyone I known...My time is also wasted like many others.. So I'm gonna file a Serious Cheating on Amazon...Or can I expect a use for wasting my time..?

I ordered samsung j7 prime worth rs 15900 rs and got nothing delivered empty box what should i do with that. at least some times accept your mistake why every time customer bear the loss.

Arnon Ezung

Wed, 04/12/2017 - 14:48

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Sir, order#402-0427802-4005926. returned as the consignment insured through India post was tempered and suspicious. complaint lodged on 7/4/2017 but till date no reply.

I have been ordered one sukhi gold plated necklace three days back up to now no updated status or any message plz be fast.

I have ordered HP laptop but this product is defective. Amazon is not changing my product and not refund my money i have mail to company also. talk to customer care agents, i have got product 31-5-2017. According to amazon company policy of product return and refund is 10 day. but company is has tack product and not refund my money. so please help me to take my money form amazon.
thanks

I have order a watch of Geneva Analog RoseG. as my order arrival date is by 23 or 24 .as I have to change my home by 23 early morning 4 a.m can my order be able to deliver today. If possible I will be so grateful to the Amazon. Thank you.

Sitaram panigrahi

Fri, 06/23/2017 - 18:15

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I have order honda activa rain proof body cover dated on 19/6/2017. my order id 171-4809532-8659567 order delivery dated was 21/6/2017 but did not reached till today. i have contact to your customer care but there is no option to talk to your customer executive i am very worried. so pls cancel my order & refund my money an amount of six hundred fourty nine rupees.

thanks & regards
Sitaram panigrahi
date 23/6/2017

C V Raghavendran

Sat, 07/08/2017 - 12:10

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I paid annual subscription for RS499/for prime vedios on 14/04/17 but not able to see any movies. not able to contact u over phone. either restore the viewing or refund the amount. oh what a wonderful customer service u are giving #######.

404-4419886-8065923
Items: 1 of NOKIA 130 WHITE
Order returned but cash refund not done. kindly resolve the issue.

Sucheta Chakraborty

Thu, 07/27/2017 - 12:58

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I was returned my order's dress.... but I couldn't received my money. Please refund my money.

Balaji Narayan

Fri, 08/18/2017 - 13:14

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Hello, I created an account with my Dubai mobile number and placed an order for laptop which the delivery is expected today. I want to track the shipment but my account is locked . I get a msg that the account is locked and msg is sent on your mobile on how to unlock the account. I haven't received a single msg on mobile. I did reset the password but the system is not recognising the new password as well. Can you please arrange to fix this or give me contact number for me to get in touch with the technical support, I cannot dial in your India toll free number.

Azmatullah

Thu, 08/31/2017 - 10:14

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LED 3W one set light was purchased. One of the light is not working. Please replace the same immediately. Order no. 40277790252960339.

I had ordered a Mobile phone from amazon site on 30-8-2017 order number this-171-0109312-1708308. I received my order after 2 days and when i order this phone i selected cash on delivery as payment mode and when the amazon person had come at my house he req me to use my ATM for payment. On his req i did it but card swapping machine was not proper at that time so i have to swap my card 3-4 times and till it was not working. so he req me again to give him cash and i give him cash for my phone but when the amazon person had gone. so that time i received a massage that some money had cut from my account. when i call to the sales person for the same thing he answered me that mam i can not return your money u have to call to amazon service. And when i call to amazon and told them my problem that they took me double money as online as well as cash, they revert me that i have to wait for a week to receive my money back. So i want to suggest you all that never buy anything from this amazon site they are cheater and service is also poor of amazon. i am highly dissatisfied from amazon site.

Thanks & Regards
Teena
(8851686894)

Sheema sakthivel

Wed, 09/06/2017 - 16:36

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I have trying to reach someone on the toll free number but in vain. The hard disk has been used only once and on reuse it is not getting detected. I want some one to respond asap, have sent so many mails, but no response, need a quick response or else filing a complaint with the consumer court against the Seagate hard disk on suppliers with Amazon as well the customer service for not hearing to the complaints.

H Ramamurthy

Wed, 09/06/2017 - 20:44

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Order no 171-0212152-008994 for OMRAN C28 Nabulizer was cancelled on 5/9/17 and status shown refund successful from your website but Amount is not credited to my account (Rs 2398). Please see that amount is credited back immediately. Send message to 9986889524 regarding your action.

Order has been picked up and refund not issued. On enquire the matter the attendant not responding properly..... saying my address not matched. while i was telling the same address on which the item delivered.

Dusshasan Barik

Mon, 09/11/2017 - 21:01

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I already return order no 408-8997842 0033131 of Rs 1950.00, please refund money. Balance in my account for purchase next item.

I got bad quality, I request for refunding. still i didnt get money, its already 1 month over.

Papiya Samadder

Fri, 09/22/2017 - 12:17

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Dear Team,

I am papiya samadder was cancelled the order no OD110282099537304000 on 21-09-17. Request for Return back that amount as earliest for place the new order within 23-09-17 on flipkart.

Regards,
Papiya Samadder
9836353188

Shoib akhtar

Sat, 09/23/2017 - 14:31

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I returned order no. 408-7490375-8647529 on 27 july 2017. But my balance does not refund yet. Please refund my balance in my account.

Paresh A Parekh

Sat, 09/23/2017 - 19:56

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I want to buy Philips air fryer through hdfc bank credit card, will i get 10% discount on credit card?

As amazon was an offer of 10% cash back on hdfc card user I buy an mobile at Jun but till date I am not received any cash back. plz confirm me what is an root cause and how I will get same?

Pls note ur offer for buy n pay later is available on any products or only holiday package. none of your helplines are working, call back and give details.

Thnx
Bharat - 8652436369

Sudhir Kumar

Thu, 09/28/2017 - 15:36

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An order was placed vide Order Id no - 408-9636534-3692355 on 22nd Sep 2017. As per the delivery status, it showing delivered but actually it not delivers. Please help to delivered the courier.

Subi Suresh

Fri, 10/20/2017 - 11:49

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I have placed an order for book indian art and culture by nitin singhania order no: 402-0524537-7553132 on october 6th. My order got cancelled and i received an sms saying the amount has been refunded successfully. But till now the amount is not credited to my account. Please refund my money. I want to place another order.

Ajit Choudhary

Tue, 10/24/2017 - 16:32

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Dear Sir
I want to say that i return item via ref. tracking no 71038446387 which is not refund of money till dated now. So pls sand the money as my account account number -499410110003016, account Title Name - Ajit Kumar Choudhary, IFSC Code no-BKID0004994 BANK NAME - BANK OF INDIA MORABADI as soon as possible. Sir i contact your staff through mobile no 9263630904 toll me that your money has sand dated 02.10.2017 but not received any information my bank statement. I attached bank statement as your reference ..

Regards
Ajit Kumar Choudhary

Kapil Sharma

Thu, 11/02/2017 - 02:44

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Dear amazon team.

Order tracking number 69987986703/ 69959784123 order deliverd bluedirt but blue dirt service not responding blue dirt courier says this order not deliverd for this address so kindly change deliverd address new delivered address house no 1004, salesh farm behind nagar palika parishad pilkhuwa, dist hapur, pin code 245304.

regards
kapil sharma
shayam nagar hapur
9675111180
9760180921

Kanchan Mondal

Mon, 11/06/2017 - 11:20

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I am Kanchn Mondal was taken a moto GS5 plus (Lunar grey, 64 GB), order no. 171-3840596-4553950. As amazon was an offer of 10% cash back on visa card user I buy an mobile at oct 2017 but till date I am not received any cash back. plz confirm me what is an root cause and how I will get same?

Sharwari raut

Tue, 11/07/2017 - 15:27

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My order no. Is 406-55-355976727538, 406-8480443-2041121, 408-05473707775533,. 171-72141559209111. Plz cancel my order and do unsubscribe for this order.

Chinkim lhungdim

Wed, 11/08/2017 - 01:55

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Dear Amazon team I did not get refundable amount of return product so it's more than 4 to 5 days. so pls request to u refund it as soon as possible.

Surajkumar Irungbam

Thu, 11/09/2017 - 13:25

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I ordered a badminton racket on 27th September 2017 but it's not coming and it's more than a month ago. The tracking ID they have mentioned is also not valid. Kindly please help me.

Shaheedul Hasan

Tue, 11/14/2017 - 12:22

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Hi, I had given 4 different orders with same delivery address. 3 Orders were delivered till yesterday. 4th and last was to be delivered today, 14/11/17. However, suddenly an SMS came that "Your package couldn't be delivered due to addl address requirement". I'm trying your Toll free N. but it's not going thru at all and getting disconnected immediately. How is it possible that 3 sets of orderes were delivered smoothly and address issue came only in the 4th Order? Pl resolve urgently. Rgds.

Mohammed Sabir Dyer

Sat, 11/18/2017 - 10:36

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Your Amazon.in order (#408-5415459-6636327) of "Lenovo A7000 compatible..." has been not dispatched Yet! where is my order. Plz contact my available mobile no. +919784159604

Dear Sir,
i have purchase on line shopping with you NOKIA 130 phone due to phone heating problem i have returned that phone on 04-11-2017 till date no body is response to my issue please clear this ASAP.

Order #406-1538579-2020353

Hello D Swamy,

We thought you'd like to know that edashmesh traders dispatched your item(s). Your order is on the way. If you need to return an item from this shipment or manage other orders, please visit Your Orders on Amazon.in.

Arriving: Saturday, October 28
Your package was sent to:
D Swamy
1-1-28/21, Baghiya laxmi nilayam,
Jai kisan colony
HYDERABAD, TELANGANA 500062
India

Your package is being shipped by ATS and the tracking number is 511362146805. Please note that a signature may be required for the delivery of the package.

Shipment Details - Nokia 130 (Dual SIM, Black)
Sold by edashmesh traders Rs.1,699.00

Item Subtotal: Rs.1,699.00
Shipping & Handling: Rs.99.00
Shipment Total: Rs.1,798.00
Paid using Amazon Pay balance: Rs.1,798.00
return packet details as

return packet details

Amazon
Return Summary
Hello D Swamy,

We've accepted your replacement request for the item listed below. You'll receive a confirmation email once your replacement order ships*.

Please send the original item by Fri, Nov 17.
Print mailing label & instructions
Check return & refund status
Pickup date: Wed, Nov 1, Between 4:00 p.m. - 7:00 p.m.

Pickup address:
D Swamy
1-1-28/21, Baghiya laxmi nilayam,,
Jai kisan colony,
HYDERABAD, TELANGANA, India 500062
Nokia 130 (Dual SIM, Black)

*The replacement order will not be shipped till we receive the return.

This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Durgadevi

Mon, 11/27/2017 - 17:36

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I have cancelled my order for sucki gold plated coin bangles but i paid amount 249 rupees by rupay card.i received a message from you that we returned your money. now i want to know when will i received that amount.please inform me.thank you.

I have not receive my replace order till now, even I have return the product on 12 days ego, neither I have received the product nor I got money back. I am very much surprised by this type of attitude of AMAZON.

Magenta Boss

Sat, 12/02/2017 - 09:27

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Sir, I want to know about moto z play. I want to buy this phone bt I want to know that the moto mod is include in the phone box with price if 19,500. I try to call customer care bt don't receive call. Plz call me urgent.

Neelkanth

Mon, 12/04/2017 - 21:04

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I ordered a Lenovo vibe k4note back over Order Number:404-6224168-1713169. The money was debited from the account but payment was not received by your side we tried again but we faced the same thing again. So will we be getting our money back or not.

Krishna ghanta

Tue, 12/12/2017 - 16:27

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I get wrong item. I cant contact Amazon customer helpline. I want to be return and I want my money. Contact me pls.

Amzad ahmed

Mon, 12/18/2017 - 22:17

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This is ref to the product returned by us to you. we are trying to get the refund and are unable to get any help from the helpline, it just disconnects after following the procedure as directed. A so called multi national instead of sending the refund they have retained with themselves. now we want utilise it. we unable to speak to them to sort out the issues. on top of this they give us a deadline to utilize amount otherwise it will expire. it is our money. how can you tell us to utilise and the deadline.

A sub standard product send to us, the shoe rack delivered by amz agent ref no-9108525877.

Your customer service service is not provide sufficient support of tracking order. my order I d 215177053111 but I can't get any contact to trace details because I have to leave home tomorrow.

Kuldeep Singh Negi

Fri, 12/22/2017 - 16:51

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Dear Sir/Mam,

would you like to request can you change shipping address to below mention current address:-
B1/I1, Mohan Cooperative Mohan Estate, Near My Pillar No 336, Metro Station Aligaon Bardarpur Border, New Delhi 110044. Contact 7053710091.

Order no Order # 406-4512446-6331519 , When you re-fund my deducted amount. How many day i want to wait for your reply?

Bipin Singh

Mon, 01/01/2018 - 14:17

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Dear Sir I had booked office bags colour of bags grey but they are are dispatch blue colour. Plz send me Grey colour only. Ur customer care number is not working properly.

Thanks
Bipin
9867912390

Raghunath Das

Tue, 01/02/2018 - 14:53

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I have purchased Smooth Pedi Perfect Pedicure Electronic Foot File / Foot Smoother with Diamond Crystals (Free 1 unit of Extra Roler & USB Cable) sold by: honestystore on 12/12/2017. I have used only three time then this product has chocked/ jammed and not function. I advised to Amazon group not sell this type of Faltu Product.

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