[email protected]: SpiceJet Customer Care Email

Company
Department
Customer Care
Region
All India
Note
Contact regarding Feedback / Suggestions / Complaints.
Customer Relations at SpiceJet assigns a unique Customer Relation Number to the Customer when he registers his/her Grievance at SpiceJet Customer Care.

If the above contact didn't helped you, here are alternatives to reach SpiceJet customer support.

Contact Number

+91-9871803333 - Contact details
+91-9654003333 - Contact details

Email

Support Link

Official website - Contact details

Comments

AshwanI gupta

Fri, 06/24/2016 - 21:21

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Actually I have applied for spiceclub membership and 599 has been tranferred to spice club but confirmation has not been sent to me. Plz send me confirmation and if not return my money 599. Thank you

that sir i am ticket booking many more time for not payment at time for problem to desk bill to pay in the time condition error again the problem never so already my account money is very low please take the problem is reservation for defence quota srinagar to bangalore on 27 Aug 2016 is please.

P.n.rajagopalan

Fri, 07/08/2016 - 14:13

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being a member of spicejet club and promise of offers on wedding anniversary, i was disappointed that there was no messages regarding the offer and the least there could have been best wishes on the wedding anniversary day!

jiten khatadia

Sun, 07/10/2016 - 22:26

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i contact through your website and applied some how i could not get through as saying you are registed on cell as well as mail id well. i want to be spicejet club
member as i m with air india too. let me know know any other alternative or any suggestion.

Raju Patel

Sat, 07/16/2016 - 08:07

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I travelled from Chennai to Portblair in Flight No. - SG 608, PNR No. - EYKK2N, on 29 Apr 16, i want travel certificate for this journey. Please Issue travel certificate at the earliest.

Thanking you

I was trapped in a fake mail that came on my email account. It tells that the spicejet is having a interview on 5th of August in the Head Office, Gurgaon. It asks for a security deposit for rupees 9950. Now the number is switched off. Please take a strict legal action towards shine.com. The person who called himself the HR of spicejet is Abhimanu Rai. And the contact number is 9718702905. Please take a strict action towards the person and that company also. Please help.

N.Ramgopal

Thu, 08/11/2016 - 19:14

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I was one of the early birds registered for Spice club in February 2016. All my attempts to get discounted tickets failed. Now please provide me finally with my free ticket for my birthday. A 50% discounted ticket for my spouse and self. Thanks

Harpal kohli

Mon, 08/29/2016 - 03:00

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I was traveling from amritsar to mumbai a week back on 22/08/2016 flight number SG 415. The fight was suppose to take off by 2.40pm but due to technical issues the flight was a delayed by a couple of hours. We as passengers were very irate with the delay but on board flight attendants handled the irate passengers & the cranky kids on board in a very helpful and professional manner. They also took good care of the complaining n aggressive passengers.

Bhanuja Dora

Fri, 10/07/2016 - 16:41

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I had my flight from Dehradun to Delhi SG103 on 7th October ,2016. I was carrying my air pistol with me as I had my championship in Delhi. I had informed the spice jet officials prior to my travel about the same. Apart from that I was also carrying my shooter id card issued by National rifle Association of India
the membership card of my shooting academy, circular of the championship, permission letter from my academic institution and also an information letter from my academy on their letter head with a stamp. I agree to the fact that security is of utmost importance at the airport but genuine reasons should definitely be taken into consideration.

I was charged an amount of 5000 Rs for carrying an air pistol for which I had all genuine documents. Your official in Dehradun charged me for this but your official in Delhi looked at the same documents and told me that they should have not levied such unnecessary charges on me if I had all the documents.
Kindly look in to the matter .Your consideration will be highly appreciated.

M.K. Verma

Mon, 10/10/2016 - 13:13

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Our 15 tickets booked for 03 November 2016 from Delhi to Chennai vide PNR No. WYYR3T but till date we have not received tickets by name. And our return journey is on 08 November 2016 from Chennai to Delhi and we have not yet received by name tickets. Pl expedite. Contact No.09968-265468 and 09999491628. Regards

I have booked my flight on 24th january 2017 and my name on it was mentioned on it as mahesh naidu but in id proof it is there as mahesh c. So i have cancelled my booking but refund amount i have got only 250 rupees of 2660. I have cancelled within few minutes so i need the full refund amount. My pnr no is OB239Q. Help me regarding this issue.

Rajeev Ranjan

Sun, 01/15/2017 - 19:11

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Hi, I tarvelled in month of Nov 16, I need to reimburse the amount from my company. Can i get a travel certificate as i lost the boarding pass.

N.Parameswaran

Sat, 03/11/2017 - 12:41

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I have booked by flight no SG1009 date of journey 01-04-2017 from Hyderabad to Coimbatore and return from Cochin to Hyderabad doj 05-04-2017 flight no sg 512. can I do web checkin but the present status no flight in this no and status says cancelled.. please let me know the details.

Col S K Prasad

Fri, 03/31/2017 - 11:07

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Refer complaints ref no 00458464.. and your auto reply dt 29 Mar 2017. Correct PNR No - LB1F8Q of passenger Vineeta Prasad and Shivam Prasad who were not allowed to board the flight after issue of boarding pass ( Del - Mumbai and Mumbai - Belagavi ).Request for early redressal and refund of money. Col S K Prasad Mob 08826015025; 7760511161.

Raj kumar Verma

Fri, 04/14/2017 - 19:55

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Today ,I traveled from Guwahati to kolkata through spice jet PNR No.-QY1QPW ,Flight No.-SG 658 ,Date-14/04/2017, with my wife and daughter. According to your check in, we reached airport before 1hr.15mins. As we travelled for the first time through spice jet, we followed the instructions of a person employed in ur company. He told us to move to the luggage counter, as we roamed in the airport and we got our time waste and the counter got closed. When we reached the counter for tickets, they charged us 3000/- more for travelling by upgrading our seat in economy class. My complain is that we were on time, our time got waste due the employee there (who didn't instructed properly). Kindly consider me and check if u could help us.

Sandeep Pande

Wed, 05/03/2017 - 11:50

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I had booked 3 tickets from Delhi to Dehradun for 02 May 17 which I cancelled on 27 Apr 2017. PNR -- ICJHPN. However even after 6 days, the refund has not been credited back. Request please do the same at the earliest and confirm. Thanks. Sandeep Pande.

Sugirtha Raj

Tue, 05/16/2017 - 21:50

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I had an excellent experience in spicejet...Today 16.05.17 I was waiting in Delhi,boarding 2 Madurai in SG 103 the flight was delayed for nearly 2hrs from scheduled time...in flight the crew was excellent. They took care of me and my mom very well. Wish 2 have another ride in spice jet...tnk u guys.

Prabhjot chani

Thu, 05/18/2017 - 13:33

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I was allocated seat 1B via Internet booking. I had to do this as I need extra legroom because I am disabled in my right leg and also suffer from chronic pain. Thus, the seat 1B. Flight No. SG2367 from jaipur to Delhi. On boarding the bombardier, I was informed that I can't sit on 1B because of emergency exit problems. So the flight attendant could find 2 empty seats together to accommodate me, which was really good of her.

But as I wait at Delhi airport time catch my connecting flight to Dehradun (SG2327) I anticipate the same problem. Can't this be resolved when the passenger books for a premium seat in advance?

Please do solve this issue.

Chani
Dr. P. S. Chani
Associate Professor
And
Head of Department
Architecture and Planning
IIT ROORKEE

Anil Sharma

Tue, 05/30/2017 - 11:40

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I booked a ticket from delhI to Hyderabad on 28 may 2017 for 10 jun 2017 VIDE PNR No. KD349K, during reservation transaction failed VIDE transaction No. 28-May-2017 (28-May-2017) to transfer INB SpiceJet Ltd. SPICEJET Payments ISBI5393140801IGABJKWDY6 for Rs. 9,770.00 and i again did the payment on 28-May-2017 (28-May-2017) by debit card VIDE OTHPG 714802133143 Spicejet Limited Mumbai 9,770.00. Second transaction was successful & i got the PNR KD349K but the amount was debited from my account both the times. Please do the needful, eagerly waiting for your reply.

Mahesh Turakhia

Wed, 05/31/2017 - 17:50

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Is free check in baggage of 15 kg permitted or not? Or we have to pay extra for check in baggage. (promo/sale ticket).

Muralidhara

Fri, 06/02/2017 - 09:05

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Your staff told me that preponement it will cost Rs.9255 for 4 persons. When we inform you about almost one and half month earlier also. it is too bad to collect such a huge amount. My PNR No. H 92VRJ. Please consider my request and reduce it to Rs.2250/- for persons. Reply at the earliest. Another e-mail request sent for clarification on 19-5 and 27-5 had not been answered by you. Atleast acknowledge the receipt of this e-mail.

Sambasivam Bal…

Sun, 06/25/2017 - 11:53

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Dear Sir, I have booked my return ticket with my son from VGA-BLR on 1st July 2017. N.F 22928104481270. booked through Make my Trip. Since I am running high viral fever, i have to cancel our ticket, as Doctor has advised not to travel with fever & my son has take care of me. I informed to Make my trip & they connected to your C.S Dept. Yesterday i.e 24/07/17. Your C.S Officer was kind & help us. They needed Dr. certificate which i am sending. Kindly help me to cancel & refund full amount as i am your regular customer.
S. Balachandran

Subhrodip Guharoy

Sun, 07/30/2017 - 10:28

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I have got a mail from career @spicejet.org & then i deposit 9,950 rupees pay for interview as they told me it's an refundable amount. So i paid money & i was not aware of this fake mail, so i paid money through the bank. After i paid money i call the head branch of the spicejet & they told me it is fake & now i do not understand, what do i do now? What was my fault i have got that mail, that's why i pay money, please help me.

Peri Srinivas

Tue, 09/26/2017 - 19:16

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Dear Sir, I have traveled from Hyderabad to Mumbai on 25/07/2017 and I need the boarding pass/travel certificate to be produced for reimbursement to my organization. As the boarding pass has been misplaced by me, I request your good office to send me the travel certificate at the given mail id. I produce here under the details of travel:

Date of travel - 25/07/2017.
Spicejet SG 468 starting at 18.25
Hyderabad to Mumbai
Booking Id - BET72322431408
PNR No -- T3G52L/1/1
Regd Mobile No. 9849436145
Name of the passenger: Srinivas Peri

Request you to do the needful at the earliest.

Regards
Srinivas Peri
9849436145

Mahantesh karadi

Tue, 10/03/2017 - 22:52

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Hi all, kindly dont travel by spicemax seat's, it's not that what they say. I had booked it but haven't get any such seats, and also it's waste of money, if u really want luxury they travel by qatar, ethihad, emitrates etc but not spice jet.

Sunil Takiar

Thu, 11/23/2017 - 23:19

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1. I had the occasion to travel by SG107 from Delhi to Chennai on 15 Nov 2017 on seat nos 1E & 1F and by SG108 from Chennai to Delhi on 17 Nov 2017 on seat nos 1E & 1F. The above numbered seats were converted from routine booking to "SpiceMax" at the behest of a call from your Call centre executive.

2. I was given to understand by him that, in addition to other benefits, we would be provided "meals of our choice"out of the "meals of the day"during the flight. We requested Non-veg meal "Ëuropean Exotica" during the outward flight but were told that only Veg meals were available. The same was the reply during the return flight when the Non-veg meal "Chick-Entree"was demanded. We were told that Non-veg meals were provided only to individual firm demands & not to SpiceMax customers. The crew during return journey was asked for a feedback form which was denied but this e-mail id was intimated.

3. It is requested that your Call centre executives should not make misleading promises to lure customers to pay up for non-existent facilities.

4. I am a retired Brigadier and a Doctor who has traveled extensively by air over past 35 years and found this attitude on part of your airlines very disparaging

Ghazal Sapra

Fri, 01/05/2018 - 22:31

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I have a complaint regarding the airhostess of SpiceJet airline. I was travelling from Dubai to Delhi on 29th December 2017 at 23:10pm (according to Dubai timing) flight no. SG 012. We were having 5 seats. When I was Going to keep my hand luggage in the cabin, there was no space to keep the bags there. When I called the air hostess she said that keep your bags in the leg area and they always make announcement that don't keep your bags in the leg area because they can hurt someone. But then I had to adjust in the cabin. When I was having 5 seats then the passengers should keep their bags in their cabin not in the others cabin. Your air hostess yogi and Mansi are not capable of doing this duty so please remove them.

John Kochukutty

Mon, 01/08/2018 - 22:19

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I traveled today in the morning from Mumbai to Varanasi. My pre-booked meal was not served. The crew had run out of all non-veg options. I was given the option of choosing from whatever was left. What is the use of pre-booking if you a negligent crew, who do not take the care of such things. The passengers had also started opening the overhead bins even when the aircraft was moving to the parking bay and the crew did not stop them. I have never seen such a thing... poor show!

Umesh kumar verma

Sun, 01/14/2018 - 20:59

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1.On 12th of January 2018 I gone to kolkata by your flight no.SG 878.It was delayed for 1 hour. But i was not informed .Otherwise I could get my refreshment at my home. Even there was no such arrangement by Spicejet for refreshment due to such delay. My PNR no. was A9433G.

2. on 14th of January 2018 today I gathered very bad experience while travelling with spicejet again. Flight no. SG876 was delayed for more than 3 years. Yes, this time I was properly informed by your customer care in the morning at 4.45am. But due to such a long delay there was no any arrangement for refreshment. Even there was no any announcement. where as at the same time there was an announcement for the customers/passengers of GOAIR.

I enjoyed my refreshment at my by paying for that at counter of Travel Food Services kolkata pvt. ltd. at the CCU airport . VERY BAD EXPERIENCE. I HAVE GATHERED AGAINST SPICE JET. MY PNR NO. is A53Y4S.

Sachi Shah

Sat, 03/10/2018 - 18:07

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I had traveled from Hyderabad to Puducherry on 27/2/2018 in Spicejet and would like everyone to know that I had very bad experience on board the flight.

B.P. Singh

Mon, 04/02/2018 - 22:34

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My bag was damaged badly that goods inside were broken but the airline is not taking responsibility.

Vishad sharma

Wed, 07/04/2018 - 23:12

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Travelled to hyderabad by SG 125 on 04 jul 18, i can say that i was flying with one of the worst airline in this world.

Betty sathish Raval

Fri, 07/20/2018 - 13:16

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Someone called me from this number:+911243868000 but I missed the call ,when I tried to call ,the reply was check the number. Please tell me where to contact you?

Vijay Ramachandran

Mon, 07/23/2018 - 23:43

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I am the United 1K who complained about the gate attendants' incompetence and/or lack of training that led to a number of passengers getting pissed off at them at Pune airport on Dec 8, 2017. The flight was PNQ-COK departing PNQ at around 11:30 am. I had the need to go to Cochin again and I was booked on the same flight (PNQ-COK) on June 28, 2018. One of the gate attendants was the same as Dec. 2017. This time, the boarding process was much better, and the passengers were told when to board, with no conflicting information, no angry people, etc. Something was probably done and it is working.

Vijay Ramachandran
602.561.6631

Excellent service on flight no SG611 Goa to Mumbai by cabin crew Meveiru, Sulaksha, Jeena and Harish.

Muralidharan

Mon, 08/06/2018 - 11:48

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I had boked two tickets from Bangalore to Madurai on 30th August 2018.Spice jet has cancelled the schedule of the flight. when I will be receiving the refund. The details of the flight is as below.

Flight No SG3467-PNR no J8QRRM.

Nilanjan Saha

Thu, 09/27/2018 - 14:49

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Sir, due to cancellation of my two spice jet air tickets, (pnr FD7BRN, L85N5M) i want to clarify my query, whether or not, i would get any compensation amount?

Hiren Sonowal

Thu, 10/25/2018 - 11:59

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Sir, I booked a ticket in IXIGO and PNR is Q9IK7Z . By my mistake My name is booked as HIMANSHU SONOWAL instead the actual name HIREN SONOWAL. I will remain grateful if U can make a correction in my name as HIREN SONOWAL. Thanking U.

Sachin p k

Fri, 10/26/2018 - 19:56

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I had a confirmed ticket bearing PNR no: XCEYGT from Calicut to Hyderabad. i booked the ticket in ixigo mobile application. so the flight departure time is 1:30PM, i arrived the airport at 12:30, but they didn't give my tickets, the Spicejet staffs told me you're late by the software and something like that. And they told me you're seats are booked by some one other person and finally they can't help me its a internet error. actually i arrived at 1 hour before but I don't know why this happens. they arrange me to the next flight actually it's a connection flight at 5:20PM so i arrived Hyderabad at the next day 12:30 AM, actually I scheduled to arrive Hyderabad at 3:30PM but I arrived at 9hour last so i suffer lot by this much late and i lost my valuable time and money.

Who will compensate these things actually the behaviour of the Spicejet staffs are very poor. So i really need a remedy to this issue, i hope you to understand the the seriousness of this issue, its a matter of trust.

Sohil khan

Thu, 11/15/2018 - 12:58

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Sir i booked my ticket on elt but tha flight was overloaded so your staff member not approve my boarding pass so sir pls tell me when my money refund and pnr no.Z86RFS and flight no.is SG8193.

Nishant agarwal

Fri, 01/04/2019 - 17:59

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Sir I have travelled on your flight no. SG946 on 25 nov 2018. my PNR No is LBK27D. the boarding pass for the journey has been lost. Hence it is requested that a certificate in lieu of boarding pass (actually traveled on said date) may please issued and send to my email id :nishantcom1 @gmail.com.

SSPR Srinivas Peri

Mon, 01/07/2019 - 23:56

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Sir, i have not received my ticket amount,which i got cancelled on 18th November 2018,reason as the flight got delayed more than 4 hours.my PNR number is IYZEWZ. Booked from Hyderbad to Rajahmundry.

Pruthwiraj lenka

Sun, 01/13/2019 - 21:11

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We travelled at your spicejet airlines of flight NO -SG 658.but in this travel our infant whose date of birth is 30/01/2017 ,at the boarding time, at counter forced us to pay full ticket amount of the infant. We also paid that amount. But he got the ticket at emergency door. Which is not possible to sit the infant at emergency door. So, your crew members took my infant to me and the infant journey in at my same seat. My infant name is Ananya Ansuman lenka. And seat NO -29E.(at the emergency door). So,kindly refund my infant ticket money.

Pruthwiraj lenka

Mon, 01/14/2019 - 14:11

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My respected sir,

My PNR NO isY7LK5S in flight no Is SG658 .There we total 5 nos i. e. 4 adult and 1 infant =5 Nos travel in this flight from Gauwahati to Calcutta at the time 15.25 pm on the dtd-13/11/2019.as there your ticket counter placed in the Gauwahati Airport took full payment of 4 adult and 1 infant from me, but it is very badly sadness to tell this grievance that at the boarding ticket counter, the counter lady forcefully took the full amount from the infant compulsory. Also i gave that amount but Will fully, the counter lady gave the seat to the infant at near the emergency door. As there be a system in spicejet airlines that no infant as well as child never seat near at the emergency door. The crew member took my infant to me and my infant sat on my premises.so,as taking will fully full payment of my infant and place his seat at the emergency door and also my infant sat on my premises. Therefore, kindly refund my infant's full ticket rupees to me. With regards. Pruthwiraj lenka.

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