[email protected]: Star Health Insurance Customer Care Email

Department
Customer Care
Region
All India
Note
Reach Star Health Insurance customer support through email.

If the above contact didn't helped you, here are alternatives to reach Star Health Insurance customer support.

Contact Number

1800-425-2255 - Contact details
1800-102-4477 - Contact details
044-69006900 - Contact details

Support Link

Official website - Contact details

Comments

Sudhakar Rao

Sat, 05/30/2015 - 08:17

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Very bad experience with Star health insurance, they never respond when you need them the most. Neither the insurance agent or customer service can be reached for our claim. never buy from them.

Subir Nath Bose

Tue, 09/15/2015 - 17:53

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Issue of policy no P/700002/01/2016/025006. While thanking you for issuing medical insurance coverage certificate for us I like to draw your attention on the following. In address column I find some mistakes which may be corrected; City Center should be" City Centre"; dhurgapur should be" durgapur";and burdooaan should be" bardhaman"

K.R.Ganesh

Thu, 10/15/2015 - 20:48

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In connection with the Senior Citizen Health Insurance Policy proposed by me for Rs.4,00,000(Proposal No.25402), I had duly issued a cheque bearing No.622256 dated 16/09/15, drawn on Axis Bank, Ramapuram Branch, Chennai-600 089 in a sum of Rs. 14,706 and the same was credited to you on 23/09/15.. Subsequent to the above, having elicited no reply from you on the same i had contacted your office on 03/10/15 and 06/10/15. On 06/10/15, I was informed that my proposal has been rejected by your co. doctor. Upon my further query, I was told that the money paid by me as above, would be refunded within a weeks" time. Regret to inform you that it has not been refunded sofar. Appreciate the fact that once the proposal has been rejected, you have no reason to hold my money. I therefore request you to refund the money forthwith without any further delay.
K.R.GANESH

Ashok Mehta

Sun, 10/18/2015 - 10:33

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I am insurance agent of star health and unfortunately suffering from CLL (Blood Cancer). I am covered medi classic individual policy and entirely genuine claim amount not receiving. I am very much shocked. kindly help and release my pending claim amount. Thanking to you & all concerned. Mobile no. 081092 86691 claim no. CLI/2015/201112/0269728 Pl.

Nagarajasetty

Fri, 11/20/2015 - 13:31

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My policy No.P/141125/01/2015/006355 is lapsed on 1th November 2015, I want to renewal the same please give me the reply at the earliest and oblige.

Nagarajasetty.k
Mob No.9945232918

Rajasekar

Sun, 11/22/2015 - 16:48

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I have taken a senior citizen medical insurance through STAR Health insurance. The insurance is for Mrs.M.Dhamayanthi. This was done through Ms.Karthika (Mob # 8124491177 / 044 28170767).

The cheque for Rs. 14706/ was issued and got realized on 23rd Oct 2015 from the HDFC Bank account. Till date I have not got any communication from your side on the status of the policy.

Even after repeated calls to Karthika I have not got any policy papers. Before issuing the cheque she called me frequently and kept on talking about the benefits of the policy. After getting the cheque I dont know the status of the policy and she does not even attend my calls to her mobile phone.

PLEASE ISSUE THE POLICY OR RETURN MY MONEY.

Should I take this through any other escalating process. Let me know. If you cant even give me a policy copy, how are you going to service the policy? Please let me know if I have to take this with some other higher officials in this regard.

Rajasekar
9094956514

V.Ramakrishnan

Mon, 11/23/2015 - 15:36

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I am trying for many times to renewal my policy by online, I could not able to renewal my policy, please help me, regarding this I called customer care in many time but no use.

Waiting for your reply at the earliest.

Dewan Narendra

Fri, 03/11/2016 - 14:11

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We both are having health card with customer ID No 3033366-1 and 3033366-2 can we use these cards for cashless routine yearly blood checkup for us at Sagar clinic, Ring road, Banashankari 3rd stage, Bengaluru 560085 or else suggest near by clinics wherein we can use these cards for routine yearly blood checkup
Dewannarendra. Narendrasingh.

Dewan. Narendrasingh and Anju.D.N.singh

Dr.Muralidhar Rao

Sat, 03/19/2016 - 19:13

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Talk to your customer care rep and senior manager and expressed my problems in detail. Your people are least bothered in coming back with answers. I am feeling very sorry getting associated with your company for the last 5 years. I paid my premium year after year for the last 5 years and never claimed single penny in return and this is the treatment which I got in return. My address not changed for the last 5 years. I have not got any reminder for the renewal of policy. My mail id was not changed no reminder even on mail.

I think you might have done deliberately to avoid old customers who are more than 5 years old so that you can avoid payments since age is catching up. Despite my personal call 3 days before regarding the same no one bothered to call me back. What a great company and support form the insurance which is emergency support if required. Great company keep it up.

Dr.Harsh Sharma

Wed, 03/23/2016 - 18:31

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I run a 25 bedded hospital at Jagadhri,Yamuna Nagar,Haryana.We have 4 specialities-Surgery, Paediatrics, Obs. & Gynae and Ophthalmology with Vitreo-retina surgery. All other facilities are available. Kindly let me know the process.

Meenakshi

Tue, 06/21/2016 - 22:11

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I have taken Medical Insurance through Star Health Insurane for Mr. Dinesh Kumar. This is done by Mr.Suboot, M-8527400972.

The cheque for Rs.6241/- issued & got realised on 6/3/2016 from syndicate bank account. And I also give him cash Rs.380/- for accidental insurance's benefit is doubled. But till date I have not got any communication from your side on the status of policy. Before using the cheque he called me frequently and talking about the benefits of policy.

K.Srinivasrao

Sat, 07/02/2016 - 12:46

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I K.Srinivasrao refer to that the policy which i have been paid since two years was cancelled due to [PED], As the disease was acknowledged to us by doctors of Asian Institute of Gastroenterology in the year of 2/05/2016, Due to lack of proper communication and misunderstanding It was mentioned that the disease was since 2009 in summary which is not true. Patient is my daughter K.SAI RISHIKA, policy number is P/131118/01/2016/001509. Her name was deleted from the policy during renewal period. Actually my daughter suffering from stomach pain from 2009 and every alternate year no doctor could diagnose the reason. we were informed as gastric trouble or acidity, but proper reason was investigated in AIG in 20016 as acute on chronic pancreatis,s o how far is it fair to cancelled and reject the policy during renewal period. This is my sincere request look forward and sort out the issue.

Brijmohan Gupta

Mon, 08/08/2016 - 18:39

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To,
Grievance Department
Star Health And Allied insurance co.Ltd
No.1,New Tank Road, Valluvarkottam high road, Nungambakkam,
Chennai-34

Dear sir / madam,

Referring to your previous letter Dated 29/07/2016.
Claim intimation no. CLI/2016/231115/0360562
Name: Rekha Gupta
Policy no.: P/231115/01/2016/001424
Policy period: 22-jun-15 to 21-Jun- 16
Date of Admission: 12/03/2016
Name of the hospital & location: Nayati Multi Super Speciality Hospital, Musmana Benger.

I have gone through it & found that you r seems to be observing through your consultation notes Dt:21/04/2016 about the insured patient '"Muscular dystrophy".

Where putting to your kind notice that we have claim reimbursement of hospitalisation expenses for treatment of fracture left ankle. Not for the treatment of muscular dystrophy. Therefore there is no sense of question to be put up in concern of disclosed or disclosed about the medical history of insured-patient.

Hope for necessary action to settle claim taking no more time. Otherwise we are compel to go to legal action.

With sincerely,

Brij Mohan Gupta
Dated: 08/08/16

Cc: Star health & allied insurance co Ltd.
E-12/8,2nd floor,Shree Vrindaven tower,
Sanjay place, Agra-282002

Sunil Shinde

Tue, 09/06/2016 - 19:22

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Respected Sir,

Plz.launch any new scheme or fascility for that families who had not take a single claim in between minimum 5yrs.Because that families really know the importance of health insurance. It also helps for maintaining claim ratio in good range. So Plz.think about my suggestion or take this point in next G.B.Meeting.

Yours Faithfully
Mr.Sunil K.Shinde
+ 919404971599/+918605052707

Navin Bangera

Tue, 09/27/2016 - 10:03

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To, Grievance Department.
Respeted Sir/ Mam.

Myself Navin Bangera holding your Stars Health policy I'D NO 3803264-2. The problem with policy is that when I was looking for a policy 3 years back Mr. Sanjay R Patil contact no 9821054653 came running to my door step. I brought the policy for my family but when I wanted to pay renewal last year I called him to take the cheque which he promised to take it by himself every year. So last year when I called him he couldn't come he gave me various reasons as he stays near to my place. So I had pay online by myself. Again this year when I'm calling him he is giving me bunch of excuses which is not good as a customer. I know that if I pay online he will get his commission what is the use of giving him benefit without helping me. I can't rely on him as if he is not ready to help me with just a cheque which im paying to the compnay what should i expect from him in real emergency situation or any claim. If I can do it alone why shud I give him my commission to him. More of that why is Star health insurance keeping a agent like this who can't help their customers. Please look into this issue.

Navin

Santosh Shetty

Tue, 01/03/2017 - 12:04

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Hi My Name is Santosh Shetty, I want to know from where can i get tax declaration certificate, my policy number is P/171113/01/2016/012110 and other is P/171113/01/2016/01251. pl mail me the statement thk u.

Hi all, Pls don't go for Star health, when taking the policy they will treat very nice. When try to claim simply rejecting. My experience is worst with Star health. Thanks.

E.Nandakumar

Mon, 01/30/2017 - 13:59

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Star health an-ba0000284516- dated 20.1.2017, i received an amount of rs.5394 in hdfc a/c from star health insurance. Also sms alert received in my mobile 9841989948.message reads clr balance rs.17,769 subject to clearing. Pls note i have made no claim for above amount. Pls call / mail me and clarify.

Rohit Gureja

Fri, 04/28/2017 - 19:06

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As i have two claims in your company and i got less amount in return of both claims. so i want details of the deduction in my claim amt.

These are claim no.
First claim no. 0452883
Second claim no. 0472738

Thank you
Rohit Gureja

Ashwin.R. Waghela

Tue, 05/02/2017 - 11:54

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Policy no P/171120/01/2016/014718 OF ruksha p shah she had a gynological problem was misguided by agent mr laxman singh & sales manager karuna choudhary of miraroad branch code no 171120 that she will get reimbursement/or cash less claim if she get admitted in hospital knowing that her policy had not completed one year, as her husband is suffering heart problem. Thus they created a bad impression for star health insurance company in the mind of policy holder & family. you are requested to please take strick action against this type of staff.

please do the needful

Ashwin.R. Waghela

Wed, 05/03/2017 - 13:56

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Dear sir, This is to bring your notice policy no P/171120/01/2016/014718 of raksha .P. Shah was suffering from gynecological problem was informed to get admitted will receive reimbursement by agent mr laxman singh & sales manager kurna chaudhary thus giving wrong information. Creating bad image of company so you are requested to please take strong action.

thanking you ashwin

Vinay kumar

Wed, 05/17/2017 - 12:42

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My experience with star health insurance has been very bad. I have been cheated, my claim was rejected. If something happens to my wife the company would be responsible. My claim was rejected at the last moment thats why i am unable to get proper treatment to my ailing wife.

S swaminathan

Fri, 05/26/2017 - 13:18

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I have obtained Agent code in my son Sri.S.Karthikeyans name through Sri Rangam branch when one Krishnakmar was sales Manager at the branch. As per the instruction of Sri.Mahendran, I followed number of policies in short period and won the competition. I collected premium around 3 lakhs in 4 to 5 months. When the question of claim arised. sri Krishnakumar and Mahendran were kept silence. The claim around Rs.8000/- in my wife name Uma not at all followed up and even the original bills were not handed over to the office by krishnakumar and he left service without giving the claim form.

The total episode was clearly explained to Sri.Mahendran he said he will take care and arrange for the claim. The claim given by one of my client C.Palanisamy was delayed like any thing and half of the claim was settled. The claim in favour of Seshasayee was totally denied stating that while taking policy we have not informed them the nature of diseases. While taking the policy Sri.Krishnakumar has seen the aged Seshasayee and enquired about his health and all details and taken the premium, when the question of claim comes, they easily escape that we have not informed the nature of diseases. The age will reflect in the policy are not? Similarly Seshashaees aged wife Smt.Girijas claim also denied on the same grounds. Seeing all theses claim results, I am forced to change the Srirangam branch to Cuddalore Branch. since, this branch is very near to me also to my clients.

I had renewed sri.A.Savarimuthu policy first year taken at srirangam branch, this year renewal has been made to Cuddalore Branch. The Branch manager Sri.Mahendran has to give his noc to the cuddalore branch to renew this policy. in spite of my personal requests, parties personal telephone calls, repeated mails, he has not forwarded his no objected certificates to cuddalore branch. After two months, the amount of A Savarimuthu was returned to me Vide your DD no.930242 dated 31.03.2017 drawn on HDFC Bank was handed over to me by Sri.Balamurugan sales officer of cuddalore on 25.05.2017 stating his in ability not able to renew the policy of sri A Savarimuthu. Why so much of delay.

Where is the delay occured and whether this is deliberately and wantonly. What is the reason I shall explain to my client. If any thing would have been happened to my client within this period who will be responsible for the same. Please advice the course of action I have to take to avoid such delays in future.

Mohamed Abdul Razith

Wed, 05/31/2017 - 12:17

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Mohamed Abdul Razith, Policy No: P/700002/01/2017/091777, claim No: 42165.
The Hospital collect Extra Amount from me - Rs25000. But never help the star health company and its customer care service.

V.Srinivas

Sat, 06/03/2017 - 09:55

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My name is V.Srinivas having policy no. P/700002/01/2017/014016, last time, I have informed that the name of my 2nd dependent child customer ID no. 5370988-4 mentioned as V.S.Saisravani in stead of V. Sai Sravani Shankuntala Sri . In this regard i had sent mail but still there is no correction in her name. My policy is required to be renewal on 3rd June 2017 hence i request you before processing for renewal correct her name.

Anil Kumar

Fri, 06/23/2017 - 19:01

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Dear All,
I have strongly recommended to don't go with STAR INSURANCE for your medical insurance. Executives in star insurance don't know the terms and conditions.

Before applying my reimbursement, i have spoken with executive in star insurance. I have asked them whether reimbursement is possible without the non-register hospital. That time they said definitely possible. I have believe their words and apply the reimbursement.

After 75 days is gone and now they said reimbursement is not possible in non-registration hospital. Even they don't give proper response unless we call to customer support.

So friends " Please don't go with STAR INSURANCE".

Mohit yadav

Thu, 06/29/2017 - 15:37

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Very bad experience with star health because they dont give approval and its executive also not explain properly at the time of policy, they are fraud with customer. so i request you to all never took a policy of star health.

Prabhat Mishra

Sat, 07/22/2017 - 06:26

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Claim Number: 0189803
Patient Name: Mani Prasad

THESE GUYS ARE ONE FRAUD COMPANY.I WILL MAKE SURE THESE GUYS ARE RUN OUT OF BUSINESS IF MY ISSUE WAS NOT RESOLVED TODAY.

I would like to highlight the biggest fraud this insurance company is doing with me and I am sure many customers might be facing same issue after the kind of conversation I had with your customer care. These guys are just taking money from customers and when it comes to making payment then these guys search for excuses.

My mom was admitted to Paramount hospital, Siliguri after she had brain hemorrhage again please note primary reason of her hospitalization is brain hemorrhage. Hospital submitted paper work for cash less facility because my mom have insurance with Star Health and I have been making payment for this policy for past 2 years.

Cashless hospitalization was denied due to one the most non sense reason I have even seen. As per this FRAUD insurance company because she have chronic kidney problem which was not mentioned when I bought the insurance so the claim is denied.

Are these guys really running company? What kind of response it is? How can I tell about kidney issue at the time of buying policy in year 2015 when her kidney issue was diagnosed in 2016? I am not sure if these guys use there brain or they are brainless? This is "brain hemorrhage" case and these guys needs to understand this in plain english and not unnecessary make excuses to run away with money which I have been paying every year for this policy. Why the hell this company takes money from me every year when they know they will deny each and every claim for kidney issue?

I would like to highlight that I clearly mentioned diabetes as existing problem of the patient when I bought the policy and it is completely known in this whole world that diabetes impacts patient kidney then why the hell these guys gave me policy when they had to deny every claim due to kidney problem?

I spoke to associate for 1 hour and the only thing she could tell me that because she has kidney problem so this claim will not be approved?

Which medical book this company have read that brain hemorrhage and kidney issue is related? I will be fine if they reject claim when I claim anything which is related to Kidney but how in this world they can deny brain hemorrhage claim for kidney issue?

I am not going to leave this company so easily and will destroy this insurance company to make sure you all run out of job and this company is closed.

Thanks
Prabhat

Zubair alam

Sat, 08/12/2017 - 10:35

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I am buy policy of star health through agent but till today not reached any hard copy at my address. And agent comment me wrong, he has cheated with me. please help me.

Vikrant Doshi

Sun, 09/24/2017 - 00:21

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Policy no P/9000000/01/2017/000007 CLamination CLI/2018/900000/0317368
With reference to your continuance denial of preauthorization we want to share our points.

1. We are attaching entire list of documents and brief description of each paper.

2. It is clearly mentioned on initial biopsy what was the case and doctor running prescription and CT Scan and MRI and thereafter operation History.

3. Please note that based on these documents only at that time in 2012 insurance company has settled the case. Company name is United India Assurance company Limited. Amt Rs.250000/-.

4. Please note that principles of insurance can not be changed based on different company, rules/process can be differ, however a company based on the same docs clear the claims cannot be denied by other company.

5. While taking policy there was no pre condition on us, it was informed to us that existing disease are covered in the policy, we are not able to understand on which ground denial comes, when all requirement of old papers, treatment, history , when first notice everything has been given.

6. It is not the pre policy requirement that we should give the old history, however based on your request, we had taken all old records from the hospital with entire detailed summary has been given to you, then on which grounds denial comes we can not understand.

7. It seems that you are questioning the process requirement of reputed hospital i.e. Hinduja, or you are asking from us which we never posses, what treatment and flow happened entirely mentioned on all docs.
After this yesterday we spoke to one of your executive of almost 40 min and understand from him what is your requirement – as per them 4 steps they had given to us
a. Initial or/of first findings
b. Consultation papers /investigation papers
c. Treatment given
d. Discharge summary / Post treatment

We fulfilled all requirement in chronicle manner, however again denial, as a lehman these technical language we cannot understand however again we are detailing. Requesting you to look in proper manner and give approval.

If you want to meet the person you can verify that everything is true and correct. If that should not be case we cannot get claim in 2012 also.

Processes can be change but principles will remain always same. Our conclusion:

1. It seems that denial is sending without looking all papers submitted, which contains start of the matter, history, all diagnosis, reports, treatment given etc.

2. It seems that company has made up the mind that any policy which has taken through JIO not to be authorized and given denial in all grounds.

3. Asking much more which is not there in any pre condition of policy, again we had provided all details. We can not force Doctor / Hospital as they are third party, however they described entirely of your queries on their letter head.

4. We can’t challenge the process of hospitals and set of actions of doctors.

Request / Demand
1. We request you to go through the doc in sequence and approve the case
2. Without prejudice to above, please update and mentioned clearly what is missing docs which you need for approval, if you are denying the case and on further which grounds.
3. Without prejudice to above , Check and approve and verification of these docs with any other set of persons on your panel, with due charges for verification of these docs borne by us, who can give the proper reply on the same.
4. Here you are challenging the process of Hospital, what docs hospital gives us we had given, hence it is a debatable issue which is to be challenged by both of the party
5. As a natural justice we are every right to go to appropriate forum for denial of claims on running policy, without any sufficient grounds or details.
6. Further if you denial for preauthorization what will be process for reimbursement on these docs.
With this we hope you understand our requirements and we are sure that you will accept our plea in positive manner and give the necessary approval of authorization.

Thanks you
Chhaya Nitin Shah
Nitin Champaklal Shah

I have to pay 2nd installment of my 2 year unique policy. Actually the last date to pay is 27/10/2017 but I could not pay it on the date.Now I want to pay in the when I went to your website I am not allowed to pay. my policy is p/700001/01/2017/006978 totally I paid 3 premiums. I have to pay the 4th premium. pl inform me how to pay the premium?

R.Venkatesh

Fri, 01/05/2018 - 17:51

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Our agent assured to give non claim bonus last and this year but so far not getting bonus amount at your end. we need exact status this is acutely there or not.

Datta Sathe

Tue, 01/16/2018 - 04:00

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Hello Sir/Madam,
Claim#322551. I submit my all necessary documents to Star health but they denied claim for silly reason and they not going to pay the claim at all. U people condensing us for purchasing policy and not given proper service to customer and giving false promises.

I submitted all necessary documents. Patient was hospitalized or not? If yes then u have to pay the charges. Then what benefit we getting through ur policy. We only pay money to purchase the policy and ur rejecting the policy. This is too much frustrating. Ur company cheating with customer. kindly reprocess the claim ASAP. i already spend lot of money in this operation and now I suffer with financial problem. Plz help us.
Thanx

Digvijay Yadav

Thu, 01/25/2018 - 20:32

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This is with reference to the policy, I purchased in the month of July, 2017.
This is regarding the change in Address which was wrongly mentioned in the policy as i had submitted the Driving license of some other address and state. Also, Had clearly mentioned that now I do not stay there, whereas mentioned my Delhi address.

Its really pathetic to think of the situation where I am in, I complained about the same thing at the same time when I received a call of courier boy, who was standing at the old address, State & town and When I asked him to deliver to Delhi address. since then there is no information of my policy.

I am feeling harassed and definitely would not recommend STAR health to anyone, as a matter of fact, this was my first health insurance.

I recalled this fault once again when I received a call of the same lady on this Monday, Dated: 22nd January, she is the same lady who called me 10 times until I bought the policy. Although she called me to take some reference but when i asked her do this change this is the 4th day but I have not received any call yet. Let me know if you guys could do something OR if this company have any authority,Managment or Owner.

Digvijay Yadav
9555393002

Vikas dhirawat

Sat, 01/27/2018 - 16:28

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Star helth insurance is good company but jio support starhelth isvery bed becouse my mother 's insurance claim is not approve and i call to customer care then they not satisfy me so i heart by them.

Nitesh Agarwal

Thu, 02/22/2018 - 15:15

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Hello All,
Before even think to take Insurance Policy from Star Health Insurance, Please contact me on my mail id and I will explain you that How this company is making fraud when you raised any cashless or reimbursement claim. They themselves make a story to reject your claims which make you shocked.
VIPUL MEDCORP, NEW INDIA ARE THE BEST HEALTH INSURANCE.

Please mail me once when you are thinking to buy Star Health Insurance and I will show you all the proofs.
Need to report this issue in CONSUMER FORUM.

Regards,
Nitesh Agarwal

Sanjit Chattopadhyay

Thu, 03/01/2018 - 17:27

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I purchased Family Health Optima Policy on the 6th February 2018 but have come to know that the policy has not yet been generated. Please do it immediately as it is to be port with my existing policy and the renewal date of my existing policy is the 7th March 2018.

Ajay Mishra

Mon, 04/16/2018 - 17:22

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Policy no. P/201117/01/2019/000082
AJAY MISHRA

Would you be please kind enough to care for the address printed on my renewal online payment receipt. The same has incorrectly been typed by your side. The correct address is as followed:-

AJAY MISHRA
"SHRI GOPAL"
NEAR MOTHER'S PRIDE SCHOOL,
OM SOCIETY ROAD, FIRST RIGHT TURN,
SUNDAR NAGAR - RAIPUR CHHATTISGARH - 492013

Looking forward for prompt action.
thanking you.

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