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Please confirm the incident if its true or not. Forwarded as received...

Actually Happened with Cdr Rahul Bose's wife today 21 Mar 17

OLA IS NOT SAFE

Just wanted to share this disturbing experience with all.

Today at about 3 PM, my wife booked an Ola cab to come​ to my office in East Delhi. En route, the driver quietly switched off the navigation, and started driving in a diametrically opposite direction.

Suddenly my wife found herself near Batla house in some dingy back lane with lots of men hanging around.

When she called me and raised the alarm, I çalled Ola helpline, and they confirmed that the driver was off the navigation path.

Meanwhile my wife started shouting, but the guy never stopped the car. Somehow she was able to jump out and hail an autorickshaw which was passing by.

Even then the Ola driver followed the auto, asking her to get back in the cab.

In the meanwhile, I had already called the cops and when my wife reached near my office, the policemen recorded her statement and then we filed a formal complaint at the police station.

Surprisingly, even though we informed Ola about this scary incident, there was not a single call from them to enquire if things were ok with us etc.

I wonder, if such a thing can happen in broad daylight, what would happen if a single woman books Ola at night!!!

Vehicle was a Wagon R. Registration no. HR55X4898

Driver was Mushahid.
Driver Mobile no. 9711922907

So just a word of caution to all. I'm convinced that Ola is definitely not safe for women.
Request pass to others too

Mohd zulfeqar ali

Mon, 03/27/2017 - 11:00

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Ola money app is not working because I have facing the problem continue. I am also visits the office several time don't solution give me she'll. I request please solve my problem.

Preethi N

Wed, 03/29/2017 - 20:45

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I booked for micro car from my place to home place and viewed the Rate card which showed an estimate around 380 - 425. But they have sent prime car. Due to emergency I rode in the same vehicle. The distance from my pick up to destination would come around 25 - 28 kms only. But the driver drove the vehicle for 52.8. Kms for which I paid the amount unnecessarily. Estimate was 425 but actually charged was 843. My ola wallet got debited but the driver collected cash stating that he has problem in bank account details. Then why are you offering online payment?? When will I get refund?? What action are you going to take on driver?? What action are you going to take for sending the wrong vehicle at higher cost which I have to bear unnecessarily. Very poor service.

My account has been suspended bcz i hv cancelled the booking 4 times but 3 times ur driver has no called me and 10mins not wait cab that swhy i cancelled the booking.

Hello

For my number, the charge is being shown as double of what appears for others. For Ola share also, I got Rs. 428 charged, where as for others the App was showing Rs.180.

This is not fair. Is this because we trust Ola and using it? If we use for more times, do you apply triple fare for us? Don't you want long term customers ?

My Ola money deducted w/o my concern. even i saw an ongoing trip on my app which i didn't booked. This happens twice or thrice in past. Need the issue resolved & my money back.

Pooja Jha

Mon, 04/10/2017 - 12:10

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Guys, I have written multiple times that I am not able to use to OLA App. I am a regular user of OLA. I use Iphone 6s where my applications are working but ola app is not working from last four days. You guys have sent 11714 ride bill and deducted 1000 buks from Ola money. Need answer...

Few days ago my account has suspend in suddenly i don't know about that is too wast apps...Ola it's better then uber.they can't do like this Nd all..

Regarding the ride I had with Ola on 11/4/17 .i had paid for the destination that I had booked for in the Ola share but was forced to drop down before my destination with the others due to the technical issues from ur company and so I need an action to n taken regarding this matter, hope u guys revert back.

Vinod varma

Thu, 04/13/2017 - 10:24

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Dear ola

Yesterday 12/04/17 i forget mobile in ola cab. But after 5min i call that ola driver but he is not receiving my call i m lost all my personal data in my mobile please help me.

Driver Name: Santhosh Vitkar
Cab no: MH02CR9924
Number: 8652828962

My detail...
Name: Vinod varma
Mail: vinod.raju409 @gmail.com
Number: 9573512932

Regardas
Vinod.B

Ranjith rc

Fri, 04/14/2017 - 15:17

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Unblock my account it was not my mistake. Ola cabs pple plz unblock/unsuspend my account it was not my fault my cell phone was fully hanged while i was booking a cab and because of this your cabs were got booked by me so many times. it was my mistake i appreciate it if you plz unblock my account again.

Sonaram mali

Sat, 04/15/2017 - 11:27

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I am Sonaram from Jaipur your ola company two wheeler attached full details and information and documents and service and duty and rate your company.

Bharat Karia

Sun, 04/16/2017 - 11:22

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We have booked ola auto ride yesterday(15th April) afternoon. Got the confirmation. Also received SMS if confirmation. But there was no response from driver even we have called 4 times & no reply. Finally we have to cancel the ride. Today also after confirmation if of ride, we get message for cancellation of ride from driver. Why????? We are not able to utilize Ola money.

Regards

When will i get msg from ola to install prime play in xcent...i want to install prime play in my new xcent CRDI which is in prime sedan segment still cant received msg from ola regarding prime play installation.

Waiting for msg from ola concern team.

Bhausaheb sargar

Mon, 04/24/2017 - 09:18

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Hello sir my name is Bhausaheb sargar and my vehicle number is MH 47 C 8159 and I want to complain about my incentive scheme to were are you change in 20% operator bills because yesterday my incentive scheme is "daily ride earning" or "daily booking earning" but were you are today were change my incentive scheme on 20% operator bills. so please to change my incentive scheme in "daily ride earning" or "daily booking earning". So please sir to change my incentive scheme in daily ride earning or daily booking earning and please sir to seen my problem. Please to change my incentive scheme .

Dibyendu Ghosh

Mon, 04/24/2017 - 12:28

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I Dibyendu Ghosh booked a Share cab for my wife , who is a Pregnant woman . Booked from Barahnagar , starting location ISI BT Road and drop location is near Bidhannagar Railway Station . Driver picked her up crossed Bidhannagar Railway station , and reached at Saltlake , which is far from my wife's drop location . As per Driver drop location is not showing in his mob, whether that drop location is still showing proper in my wif's mob app.

I want the exact reason why this was happend. I am not going to bother this kind of harrassment. Please give me a proper reason asap in my mail ([email protected]) , My Mob No is 9051802292 . and tell me who are going to take this responsibility .

Driver Name ABU BAKAR MULLAH
Number -- 7686925369
Car Number --WB23D3396

S,Jegadheesan

Tue, 04/25/2017 - 07:43

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I travelled on 17th april by ola in bangalore airport.The driver collected the money for the drive and also ola application deducted money from ola cradit also.I called them and sent a email,but there is no response...Poor service my compliant no is: 43531690.. Guys never select the ola.

Sachin Rajput

Wed, 04/26/2017 - 16:22

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Dear, I have ola account on the no of 9582182574 but my account automatically blocked. I purchased share pass which is going waste. Kindly update me what is the reason.

I had a very very bad experience with one trip. I had to go to the Bangalore airport in the middle of the night. I had to try three successive bookings. The first driver after I called him, flatly refused to go to the airport and asked me to cancel the booking, while the second driver didn't pick up my repeated calls. I got the cancellation message only after 90 minutes!! Thankfully I didn't wait for it (after the second driver didn't pick my call) and went for the third booking. The third driver when I called him demanded Rs 1300 even before the ride. I had no option but to agree for that as I was getting late for my flight. I paid Rs 1300 whereas the actual fare was only Rs 552 (which I came to know later when I open the app). I am seriously considering discontinuing Ola app if I don't get any proper response from the company.

Shabira Khan

Thu, 04/27/2017 - 12:17

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We had the worst experience with Ola Cab Driver on Friday, 21st April, 2017. My family had to be at Wadala (East) Din Bhandunagar at 9.00 pm and we had booked Ola Cab. When I clicked RIDE NOW on Ola App it showed us ride fare of Rs.331/-. However, on reaching our destination we were shocked to note when Ola driver charged us fare of Rs.479/- i.e. difference of Rs.148/- EXTRA. When we informed Ola driver that while making booking through Ola App the fare amount that would be charged for our destination ride would be Rs.321/- then how can Ola driver charge us Rs.479/-. The Ola driver started arguing & finally we had no choice as we were getting late for the event and we paid Rs.479/-.

Pushpa devi

Sat, 04/29/2017 - 11:17

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Booked an ola MINI CRN 682808357 from mundrika palace to hanuman nagar at 5:03 Driver was very unprofessional and took longer  route and thus billed  Rs 499. Just before housing board he took right turn instead of left and came back from behind MUG traversing almost 1 km extra. pl refund excess billed and credit to my bank account number sb a/c no. 445810110001436 , IFSC code is BKID0004458
pushes devi
9771443078

Ashwath naraya

Thu, 05/04/2017 - 13:10

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Plz unblock my ola account. it was not my mistake due to some internet prob n my phone get hanged while booking a cab.. by that many cabs were got booked. so plzz unblock n unsuspend my account again i will be very thankful to u.. as ur service is very good.. so i need it alot.

Pagidimunthala…

Thu, 05/04/2017 - 15:10

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Why my account blocked? I have a emergency ride how can I travel. why r you blacked my account, unblock my account not support ola really bad bad ola.

My account was blocked yesterday for reasons which I do not know because I didnt book multiple times and canceled. So I don't knw y it was blocked. pls can u rectify de issue or unblock it pls ..tnk u.

In last ride i have paid rs.202 by cash. But its shown that rs.50 is deducted from ola money.

Ola experience was earlier very good but now as this company is giving ola cabs to every one they are putting bad name to this company. I booked ola cab from mandi house cab number 8087, confirmed booking. I had word with the driver also but when I reached to the cab he said I dont have booking and I will not go. I showed the booking on mobile but he was rude and refused. The driver name was manoj. Ola people pl see to it you yourself will start loosing customers, dont give your brand name to every driver check their pr first.

Nitin Gandhi

Tue, 05/09/2017 - 23:12

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Today I book Ola share 7 times and seven times it has been cancelled. Sometimes driver says I won't go please cancel the ride,sometimes saying My rides are finished so cancel the ride,some says if on their way to pick me then suddenly says sorry sir please cancel the ride. What the hell is this??? IF you are here for doing your duty and if you do this then this is not a help at all. How much I suffer today just because of OLA. Need proper solution for this otherwise I'll keep complaining abt you.

MitalI kothalkar

Thu, 05/11/2017 - 09:43

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Yesterday I booked ola cab around 1.30 afternoon. I got information of driver, after 3 minutes I call to driver, he said mam I am on the way to come I said ok. Then after 5 minutes call me, mam from gandhibag, nagpur from where I have to pickup, I said I am at ramdaspeth and I have mention my location, he said mam I am too far from you destination. It will take 20 minutes s to reach, so I am cancelling this booking please book new one and disconnect the call. Then I booked again and I am getting drivers no, I call he reached to my place, while giving otp he is telling its wrong otp, kindly provide correct. I shown my mobile to driver also otp is is correct according to vehicle no. But he said mam I cant take you I am cancelling this booking and he has cancelled the booking.

Around 2.30 again I have to booked new cab for traveling and within 2 minutes driver came to my place and pickup me and also safely he dropped at my destination. But while giving payments ola has charged me 50rs extra, for cancelling cab which was not happen from my side there driver has cancelled the cab.

It was very bad experience with ola. They are doing a mistake and for there mistake they are charging innocent customer. They are cheating with the customer.

Soumyajit Das

Mon, 05/15/2017 - 07:43

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Whenever I have tried to explore PAY with Visa card option, I am unable find the option. Also I am unable to add my visa card for payment purpose. Plz resolve this issue so that I can pay directly via my Visa card.

Thanks in advance

Priyanka Jha

Sun, 05/21/2017 - 16:02

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Very bad service provide by Ola driver......please take action for Ashraf. he tell me that Ola provide free service for you, if you do one thing in mobile. I give him my mobile he open Ola app and share his feedback to company for good service, but my friend he toucher me and my family , he tell my father better you take metro for go noida why you take Ola ,Ola is not easily available for greater noida. In future you travel by metro not book Ola cab, he misbehave with my father. Sorry Ola very bad experience.

Dhanjit Das

Mon, 05/22/2017 - 16:54

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Dear Sir / Madam,

Yesterday (21/05/2017) i have book for Ola cab from Hengrabari to Bhagadutta pur outpost, Kahilipara, and i have receive a SMS for 50% or Maximum Rs. 50 offer for ola cab, and During the booking of OLA cab i have put the offer code i.e. "WESHARE" But the code is not accepted and i have paid full amount Rs. 120.00, Now i want refund my rest amount and why your offer code is not valid.

Earlier the same case happened with me and i have paid the full amount. so kindly reimbursement. Otherwise i will continue with uber cab,

On the other hand uber cab is far better then your ola cab.

Siddhartha Cha…

Wed, 05/24/2017 - 22:40

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Hi, Today morning I find my ola acc to be blocked. Reason provided for this is that there have been multiple booking cancellations in the day. However I do not remember cancelling even 1 ola ride for the last 1 month. I have been a regular customer of ola and this sudden incident has left me aghast. I would request you to go through my booking details once again as I am sure that there has been no single cancellations done after booking a ride. Request you to unblock my acc asap.

Abdul Rashid

Thu, 06/08/2017 - 09:55

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Very bad experience with Ola partner, they are only say we provide you beat business but it's all wrong comments. Latest update on my ola profile for business is that on operator bill they will give 15% incentive that is not enough. Also they will deduct or less 20% service tax & 2% to 4% TDS. Please tell me how can I survive on this condition.

Sai Sridhar

Sun, 06/11/2017 - 18:35

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None of my payments are pending but the app says that payment is due and I am not able to book a ride. I registered a complaint but the customer care is not responsive at all. Using ola is a calculated risk. BEWARE YOU HAVE BEEN WARNED!!!

Fare actually charged is higher then what they will show before booking. This has happened many times and there is no way we can complain. If they want to charge higher then what is the point in showing the fare before booking. Also, there is no rate card available now for Ola rides. Pathetic.

V V Narayana

Wed, 06/14/2017 - 11:36

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This is too much your drivers are cancelling the bookings giving various reasons. Particularly RGIA, HYD bookings just they are cancelling or refusing to come. What we understand that they required to go for minimum trips for getting some bonus. Penalising the customer for the fault of your drivers is not correct. Pl activate my account immediately.

I made an account with Ola with email id dentistny35 @yahoo.com and I want to change it to triptisingh11 @gmail.com but it has been registered with another no of mine y I m not able to register two no's with the same email id

Nisha Salvi

Thu, 06/22/2017 - 14:35

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I had a share cab booking at 11:14am from Andheri east to Andheri west its booking number is OSN514019047 and the cab was white WagonR MH43BA2645 and phone number 9867788300. The incident started after dropping the share person on Subash road.

He took U turn without seeing at the navigation where navigation showed straight I dint say anything thinking he might take it from Andheri subway road through Vijay nagar but instead of left he took right. I told him you should have taken left for subway he said navigation showing right. I dint bother as there was the way from regency so I neglected. later cab was the Andheri flyover and took right while we were on the station road i told him “Bhayia JP road k liye left lena “ he dint reply anything. after crossing the station I told him “Bhaiya cab left side pe rakho hume left lena hai " he sturnely replied “mai nahi longa navigation straight dekha raha hai“. I told him that navigation is also showing left which you can take, he used an abusive language and said you don’t order me you are in share cab not the private cab I will take from I want. On this I said but route you taking is longer route on questioning the driver of taking the longer route, I faced sooo much of abusive language from the driver.

The driver was sooo bad and disrespectful towards the women. i really felt disrespectful and insecure from the drivers behavior. so I asked him to stop the cab I want to get down he said “gadi rukhegi nahi jo karna hai kar le”. I told him to call customer care he said why should I call and increased the speed of the cab. I started screaming to stop the cab but he said he will not and also tried to open the door but due to the center locking or because of child lock the door was not opening. then I threatened him that I am dialing 100 if he doesn’t stop right away that time he stared taking cab left side at the same time he was switching off the ola app and also the phone. I got more worried seeing at this but thank god as his phone got switched off he gave emergency break by taking his cab key he ran away from there.

I called the OLA customer care and compliant about the complete incident what solution they gave was “ we will speak to the driver and fined him and keep his driving under observation so that he should not do this again and also said if you wish to you can take legal action against him”. IS THIS THE SAFETY RESPONSIBILITY DO THEY HAVE ? FOR THE WOMEN ONLY PENALISING BY FEW HUNDRED’S.I wonder how can OLA keep such kinds of idiotic drivers? It would have been a better for we women to travel by other means instead of Share cab who doesn't know the way to speak to women. REALLY FELT DISGUSTED AFTER ALL THIS. He was behaving as though I was providing some service and he was the customer. CONSTANT USE OF ABUSIVE LANGUAGE, LEAVING AT THE HALF WAY WERE SOME OF THE PROBLEMS I FACED. I hope OLA soon takes some necessary action towards it.

PLEASE! PLEASE! PLEASE! THIS IS A SINCERE REQUEST TO NOT AVAIL share AFTER 6 PM TO LADIES AS THIS COULD BE VERY VERY VERY DANGEROUS. I WISH MY COMPLAIN TAKES A STAND SOON AND OLA, BEING RESPECTFUL FOR LADIES, TAKE NECESSARY ACTIONS.

I'm book the ride but still wait to 40 min not any updates to ola side and after 1 hrs cancel my ride to ola excvitve why not any serious to customer to ola.

LK Sangeetha

Mon, 06/26/2017 - 21:53

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All of a sudden my OLA ac has been blocked and didn't even care to give me the precise reason. Even customer support team is also helpless in this regard.

Shebazshaikh

Tue, 06/27/2017 - 14:23

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Dear ola this operator bill scheme never suitable for me I can't drive with ola plzz plzz plzz I need trips scheme //// I luv ola //////

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