[email protected]: Ola Cabs Customer Care Email

on march -15th i have recharged 150 rs to add into Ola account through online.But i didn't get that amount.so again i recharged for 150 rs.even i didn't get that 150 rs too.totally 300 rs gone from my bank account.And i got message from my bank that you have used to 150 rs for ANI technologies.i got this message twice.Because i have recharged twice.But still i didn't get that 300 rs in my Ola account.so kindly refund or add that money in my Ola account.

I just want to block my number on ola. ...plz just block it bcoz some one is just misusing it.

Why my Ola account was suspended, there was no valid reason given. This is not fair to us customers that you ban users randomly on your wishes. If this goes on i dont know how many will use your service.

I booked a cab from my home in New Delhi to IGI airport last Sunday and they confirmed the booking for monday evening. But on Monday afternoon the driver cancelled the booking and later Ola cab suspended my id with no reason whatsoever. I called their customer service number but they weren't of much help. I had to call my friend to drop-off at the airport although he was too busy to come. This is really bad service by Ola to cancel cab at a critical time and let the passenger fend for himself. No one should rely on these cheap transport cabs if they want to reach anywhere in time.

They suspended my account don't no why but I was having 500 rupees in ola wallet. I don't want ur shit app give me my money back.

I referred my code to my friends and he taken a ride from His account and atop the tripe but I have not give my referred money so please give my referred money.

They suspended my account don't no why but I was having 1020 rupees in ola wallet.

I want to say that plz help me bcoz when i login to olacabs the notification is shown, You have no permissible limit. so complained many times but no action has been taken.

Hello this is my mobile num 9843640563 i always use your ola cab apps then regular customer. Last 2 days its not working in your apps in my mobile. pls check and clear immediately

I had sent an email and a reminder. the email was

Hi

I recently had taken up a ride in OLA.
I would like some queries to be resolved from your side

1. Toll/MCD/TAX*- The car you had sent did not pay any toll in front of me near any of the crossings. Actually we did not cross to Delhi over the DND flyover but took a direct route via akshardham. Also please let me know the details of these taxes and why are they levied.

2. Ride time charge : I do not understand what are these charges and why are they being levied. You rate card clearly speaks nothing about such charges. I am paying the rate given by your card charges i.e Rs 11 per km , rs 100 for first four kilometers.

3. Service tax: Kindly elaborate on this . What % of total bill is it?

4. The cab driver took a wrong turn and wasted 15 mins of my travel along with the extra charges which i had to pay per kilometer. Kindly do consider these facts and reply.

Kindly reply

this was my first time using ola cab i had coupon of 300 i had applied the coupon but after I had I finished my ride I had to 200 and bill was just 197. why amount did not get deducted from my coupon.

What is this, why my account is suspended? this is not fare how many peoples are facing problem like that. plz resolve that issues.

Hello this is my no 9640836960. Ola app always using but my account is suspended. plz check and clear my app immediately.

hi this is arun if I sign in to ola it show like my.. account has been suspended due to violation but still I didnt travel at ola cabs. so plz help me to book a cab in ola apps.

Why am i suspended..? You haven't mentioned any thing that we get suspended while doing this.. i was just looking for a toyota etios.. thats it!!!! You have mentioned that sedan contains toyata etios, maruti swift but i m only getting maruti swift.

This is not fair.. how could you suspend my account for this reason. If u dont have toyota etios then you have mentioned this name.. stop showing off and kindly activate my account plzz.. i need a cab right now, i am standing on the road.

I Forgeted my password and don't have gmail account of registered gmail in ola. so how i can reset my password.

Ola cabs pple plz unblock/unsuspend my account it was not my fault my cell phone was fully hanged while i was booking a cab and because of this your cabs were got booked by me so many times. it was my mistake i appreciate it if you plz unblock my account again.

On September -16th i have recharged 150 rs to add into Ola account through online. But i didn't get that amount. so again i recharged for 150 rs, even then i didn't get that 150 rs too. Totally 300 rs gone from my bank account. And i got message from my bank that you have used to 150 rs for ANI technologies. i got this message twice. Because i have recharged twice. But still i didn't get that 300 rs in my Ola account. so kindly refund or add that money in my Ola account.

I have suggested my friend to download the ola cab. He downloads and when he rides i get a coupon to get off 300 of next ride. But i deleting the message of that referrer code. Now, how can i get my referrer code?

Hi Support,

One of my friend have registered OLA on my mobile number (9535678178). I have been receiving messages and calls very often and it's disgusting. I request you to stop all the message, call services ASAP.

Thanks,
Rinesh

I signup with ola with a new no. But my ola I'd cannot made bcoz they show me an error message saying that "Sorry the number of signups on this phone has exceeded the permissible limit" I don't know what can I do to make a new I'd on this new no. Nd I also forget my before made I'd passwords. so plz suggest me what can I do now?

I am regular customer of ola cabs. As I have been transferred from Mumbai to Hyderabad my earlier mobile number 9920856388 has been changed to my present Hyderabad number 8186002740. As I am not able to get any information regarding booking, tell me how can i change it?

Had a very bad experience with the cab service, the driver was very rude and had no sense to talk with people. Would never book ola for my travel needs.....ever.

What is this, why my account is suspended? this is not fair how many peoples are facing problem like that. plz resolve that issues.

Unblock my account it was not my mistake. Ola cabs pple plz unblock/unsuspend my account it was not my fault my cell phone was fully hanged while i was booking a cab and because of this your cabs were got booked by me so many times. it was my mistake i appreciate it if you plz unblock my account again.

Seriously?..my account has stopped working. Are you people nuts. Your app is at fault.

Plzz unblock my ola account.. it was not my mistake due to some internet prob n my phone get hanged while booking a cab.. by that many cabs were got booked.. so plzz unblock n unsuspend my account again i will be very thankful to u.. as ur service is very good.. so i need it alot.

Hi, this is K Swapna I have downloaded ola cabs app on my mobile with the number (9291661398). When i am trying to book a taxi, it is asking email address and password, but though I am giving my correct email address and Password, every time I am getting a comment of Invalid username or password. Please help me out in signing in Ola.

Actually today my account has been blocked due to 4 cancellations. but in order to explain tht there is no my fault in that ...frst two drivers talked rudely thats why I cancelled it, third and fourth time I got thy dont know the locations exactly thats why. how can u suspend my account. even I talked to ur manager he said he will solve it in 1 hour bt till nw its blocked.

I had a very bitter experience with Ola Cab service. I had a confirmed booking for your cab for saturday (10/10/2015). Your cab should have showed up by 6.15 am, however when the driver called to get my location by 5.45 am he said, he can not come to pick me up as he is not near to my location and the worst thing he did is cancelled my booking without my knowledge or confirmation. when i called to your customer care to know the status they said my booking is already cancelled and they can't do anything now. they insisted me to book again as the old booking is cancelled already by your driver.

Is this how you treat your customer?? Is this how your drivers would behave?? who gave your driver the right to cancel my booking?? If at all he is far and can't come, he should have made alternative arrangements to make sure someone near by attends me, he can not simply cancel my booking.

Why my Ola account was suspended, there was no valid reason given. This is not fair to us customers that you ban users randomly on your wishes. If this goes on i dont know how many will use your service.

hello, I am working with ola, I had done the incentive trips on sunday (11-10-2015). still I have not received the incentive amount. 4 or 5 times had cancelled the trips by customer. pls check my status,

regards,
sanjeev kandhari (DL1Y D 4876)

I am not able to sign in in ola app. That was showing ur id has been suspended for violating ola norms.

Pls improve ur service for drive or call me, or else give me ur number i will talk to ur main head. 3rd grade service or worse.

I’m writing this to express my discontent and ridiculous experience with Ola Cab booking last night. Let me provide a detailed background to the same:-

1. I booked an Ola Mini cab from Global Village, Mysore Road, Bangalore on Oct 22 @ 3:10 AM. My booking was confirmed and I received below details for my booking via SMS.

10/22/2015 @ 3:10 AM
Say Ola to your driver DHANANJAYA N (9632516164) for CRN138430668. Silver Tata indica KA 11 A 5280 to pick you up @ 3:21 AM, 22Oct. Please share https://www.olacabs.com/track/5440i6c4j with friends/family and let them track you.

2. I immediately called up driver (Dhananjaya) to check how much time would it take for him to come for the pickup, he apprised me that he will be there in another 10 minutes. However, while tracking the ride, I didn’t notice any movement in cab’s original position and driver’s number also was not reachable so I called up Ola support @ 3:25 AM to check with driver and they apprised that they also couldn’t contact him so a new cab was assigned with existing booking CRN. I received below SMS updates.

10/22/2015 @ 3:30 AM
You've got a free upgrade! CRN138430668 - Driver MANJUNATH R (7022372185), White Maruti swift dzire KA 41 B 2303 will pick you up @ 22Oct, 3:21 AM. Say Ola to being special!

10/22/2015 @ 3:30 AM
Say Ola to your driver MANJUNATH R (7022372185) for CRN 138430668. White Maruti swift dzire KA 41 B 2303 to pick you up @ 3:21 AM, 22Oct. Please share https://www.olacabs.com/track/5440i6c4j with friends/family and let them track you.

3. I called up new driver (Manjunath), he said he is coming down in another 10-15 minutes. I was waiting for him and then my cab was cancelled with below SMS update.

10/22/2015 @ 3:41 AM
Sorry! We could not find a cab at your location for your pickup time. Please check the Ola app again after few minutes to find nearest cabs available for booking. http://m.ola.bz/

4. Now, on calling Ola Support again they told that I’ll have to do a fresh booking. Well, I did as I was left with no other option, new booking was confirmed and I received the below booking details via SMS.

10/22/2015 @ 3:49 AM
Say Ola to your driver DHANANJAYA N (9632516164) for CRN138433084. Silver Tata indica KA 11 A 5280 to pick you up @ 4:01 AM, 22Oct. Please share https://www.olacabs.com/track/3440khs42 with friends/family and let them track you.

5. Now, the worst thing happened as the driver (Dhananjaya) assigned with the latest booking (CRN138433084) was the same as was for my booking (CRN138430668) @ 3:10 AM. When I called him up, he refused to come for pickup saying he won’t accept the ride booked with Ola Money. Now with all the frustration I called up Ola support again stating the same, Ola support person talked to driver and concluded that driver had some fuel problem and they are assigning a new cab yet again.
I received the new cab/driver details as below and finally was able to board the cab @ 4:10 AM after exactly 1 hour of wait, follow-ups and frustrations.

10/22/2015 @ 3:57 AM
Say Ola to your driver PUNITH KUMAR (8553249724) for CRN 138433084. Silver Tata indica KA 35 B 5788 to pick you up @ 4:03 AM, 22Oct. Please share https://www.olacabs.com/track/3440khs42 with friends/family and let them track you.

10/22/2015 @ 4:10 AM
Ola! Your cab has arrived. While we regret the delay, let's make up by giving you an awesome ride.

Although Ola Support team was really very supportive during this entire process but it’s the drivers who were messing it up all the time. I, therefore, request you to please have a look into the matter and take corrective actions to improve your service (much needed).

Thanks & Regards,
Sahil Aggarwal

I work at WNS Global Services Pvt. Ltd. Sector-30 Gurgaon. Near to Star Mall. It's after Signature Tower and before Star Mall on NH8. I request you to provide your service to this area. Thank You.

OLA is the most unreliable cab service. Never take it in urgency as they can cancel it last moment and get you stranded in the middle of something.

I had rides worth around rs 7200 in my ola account..All these were gained by referral. These people are so mean that they blocked my account for no reason..What can I do now?

Why my account has been suspended for no reason????? I have ola money in my Ola app. So, I want my money back. This way you guys are creating problem with the customer in the market & creating a bad reputation in the market.

I don't know why my account is suspended.There is nothing valid reason.If this type of foolish activities going on that will not profitable for the company. I hope by your assistance I will get back my account very soon.

Why my account has been suspended today & I saw that my friends account are also suspended. I have got two ola coupon & I haven't use them yet.... Now what I do to get back my account.

hi this is arun if I sign in to ola it show like my.. account has been suspended due to violation but still I never traveled at ola cabs. so plz help me to book a cab in ola apps.