[email protected]: Lenskart Customer Care Email

my order no#1202242059 , i did not find the product impressive as well as size issue are their with product. Whats the correct procedure to return the product back to lenskart?

Lenskart customer care is not picking up the phone and not able to find the procedure to return, as no convenience in returning the specs as thy don't want to give money. so they should give easy procedure and a number that we can make call to.

i need to return my order but i am not able to reach lenskart customer care service.

I have placed an order on 10.07.15 (order no. 1203230919) and even after 17 days i have not received it. This is the most worst service i have ever faced in any online firm. M/s Lenskart has visited our office and after a check up i have placed the order and they assured me the delivery with in 2-3 days but they failed. Also i have not received any call from their side for the deliveries. In future i will never place a order on Lenskart also i will tell others to not to buy any product from Lenskart.

Glass handle near the temple broke within 6 months. Please let me know what to be done . order no: 1202041648

whenever we call you on the given number there is a long waiting and no reply or call back only to get our satisfaction you'll call us for points that's too bad and it creates a negative feeling about lenskart. My complain is yet i have not received my credit points or store credit as i need to place an order for another glasses

I ordered to give me a bifocal lens but its not the bifocal lens, so I want to change the lens please replace my spectacle. My customer I'd no. Is 1203505978.

I ordered a sunglass and along with that by mistake other regular spectacle (which i have not checked for size) was ordered..please help me out to cancel my order no..1203669738

Today I got my order no #1203706608 and when I opened the packet lens was cracked so I want to replace this by a new one.

I had received a eyeglasses today evening 6-9-2015. I received a defect product. It contains so many scratches and in 3parts the coloured had already went off. its looking like someone had used it and sent that to me. I am not at all happy with this product and want to return it.

I want to cancel my order but there was no option for cancellation please cancel my order.... plz

Quality of the delivered product is not good. So, I have sent a email to [email protected] to take the product back. Let's see how quickly they respond. I am keeping my fingers crossed because other people on this forum had horrible experiences with this company.

Right eye : sph 2.00 cyl : 0.50 axis : 180
Left eye : sph 2.25 cyl : 0.50 axis: 180
I received my glasses with incorrect specifications, axis of both the glass is the wrong. This is very bad service by Lenskart and i didnt expected it from them.

Can we buy our first frame with zero power lens or we have to pay even we get zero power lens for our first frame.

The frame i have received was cracked, so I want to replace this by a new one.

The specs which I 've received had the wrong power and when we are calling the customer service, then they're saying that they won't give back the money but, instead, they'll give it in my lenskart account. The frame size is also very big. I never expected that from lenskart.

My order number:#1204283985 has been ordered on 18/1/2016 vincent chase lumineers vc 1432 black yellow C5 eyeglasses-product id:112518. I want to exchange the specs please tell me the correct procedure to return this.

Is there an option called cancellation? I am not sure! I want to cancel my order number 1204420249. Thanks

I purchased a Rayban eyeglasses on one of ur lenskart outlet (velacherry) on 13/10/15. After 4 month there were any scratches and quality of lens is too bad. Wen I purchased these lens they told these has scartch resistent and 1 yr warrtany. I made a complain about these but they r not properly responding. So please replace my lens.... Order no 382846.

2 month ago I purchased 2 pair sunglasses (order no:1204297404 paid cash on delivery rs.1496) from lenskart on dated 21/01/2016 but I returned because they not fit on my face and claimed for the refund for the amount of rs.1496 but after 2 month amount not credited in my bank A/C till 16/03/2016. I call so many times in lenskart customer care no. they always said please wait for 24 hour our department call u and update the status but no body bother about this matter and no call from there side. i am just wait wait…. Always. Please help me to refund my amount.

Regards
Ajit Agarwal
Phone :9210595080
Email: ajitagarwal73 @gmail.com

I got an damage product full scratch on glass. I want my money back. 1204642872

I would like you to cancel my order # 1204692280, immediately as did not want to place the order in the first, an there is no option on app to cancel an order

Received the sun glasses bearing order #1204686363. however the received glasses did not satisfy my taste. Hence need to return. Please get back to me on my mobile 99800 10150.
Thanking You

My Lenskart specs with power (progressive) frame has broke / lens hinges came out with side support suddenly . what to do now, were is repair / replacement shop. It was delivered to me in first week of April 2016.

My order number 1204673176 dated 27/03/2016.

I have ordered a frame which has power of -2 and I have selected the size medium but medium size is not fitting me... so I want to exchange medium one to small one. I have gone to your app but it is not returning, and I have got this delivery on 4th august 2016. It means I have 14 day policy. Please help me!

My sunglass frame is broken so pls change my frame/frame handle. its a warranty period. my mob-7765918878.

I purchased a eyeglasse online invoice# 16_17/508010 date12/08/2016. At time of delivery product was very good but last week lens comes out from one side. so please help me.

Not yet received my glasses. My order number-#1205560865.

Initially I have placed 2 orders but later I have canceled one and I have received the one which I have canceled. And that too even that which I have received has small part of the lens broken.

Now my appeal is that : I wants to return back this product and get which I have ordered i.e Order no. 1205871134.

Even when I click my orders in lenskart.com it shows that the one which I have ordered is dispatched but in reality not. The cost of both is same so I want you to collect back this product and receive the above order no. Product. No more money transfers required.

I bought Carrera 123/s QGG Sunglass, I got the delivery today but the case of the glasses is broken from inside.

This refers to Order Id no. 1204718096 dated 13.4.16.
A few days back, the left lens of the frame came loose and got lost. The vision of my left eye is affected by glaucoma and I could know about it only when my neighbor noticed it. The lens was supported by a filament like thing in the lower half which is intact.

What do I do now - how much will be charged if the frame and power card is sent to you by post/courier?

My order number is #2176134... one specs fully tight to my face so please exchange that specs.. otherwise good quality.

This is my first purchase, and my optometrist Mr.Deepak was a gem of gentleman very polite & courteous, any and every query put to him was answered complete.

The online site is too bad there is no proper links to jump to, every link should have been on the main page. There are difficulties in searching links posting data. PLEASE UPGRADE YOUR ONLINE SITE.

I order the two glass , I received one frame is different design on both sides of ear, so please help me.

I had problem with my new glasses( problem in vision and it did not suite my face) and i returned it to the store. They have put my refund money into my lenskart wallet. I want my money in my own bank account. Please help me get back my money.

I didn't find the good size of product "Vincent Chase" so i returned it back about a couple of days back, so its taking much time to return my money back, can u please return my money back as soon as possible , i'll be thankful to you.

Tried to order a Vincent Chase glass frame and proceeded to checkout. But after paying the amount it reloaded to the previous page and nothing came. Very disappointed with the first experience. Should have bought from other stores like amazon and flipkart.

The size of the frame is medium which is slightly bigger for me and I want to exchange it to small size...
Order no. 1207008896.

I am a doctor by profession and personally I had a very bad experience with lenskart. My order no is 2986372 and purchasing outlet was at pin 834001 ranchi.

My first visit was greeted there with utter politeness and many lucarative promises to buy which made me place an order for a spectacle worth around Rs 7k ( anti glazing + for computer usage purpose etc etc) with an advanced payment of Rs 2k. But the next time when I went there to collect my spec the scenario was completely different including their behavior. By testing my order there I realized my vision to be vary hazy for which I asked then to resolve it. This process continued numerous times getting me the same hazy vision each time (even the vision of the spec I was using was far better than theirs new one ). I noticed a few more people complaining of same issue around me.

Finally there manager also got involved raising a bit expectation in me but even after his involvement those people couldn't resolve my issue making me assured of technically unsoundness of those people and then they started arguing with giving several excuses for there faultiness. The main misbehavior started when I asked for return of my advance payment for which they denied saying to come back again after 5 days for that. After many argument finally they agreed to pay it back.

So after this nasty experience I would never recommend anyone to go for lenskart which I used to do specially among my medical profession colleagues. Trust me I never have had dealt with such irresponsive and non customer friendly people ever. I suggest everyone to not fall in such booty traps of lenskart for which I will always give a thumbs down.

Order booked on 02/05/2017 and ETA was 08/05/2017 till now no information about the delay from the store where i booked.

Lack of time i cant commit with lenskart anymore to get the thing to delivered, hence i wanna to cancel the order and requesting for refund. Advise the procedure to be followed to get back my fund.

Awaiting for prompt action.

I returned two nos of spects with order no. 1207262062, and My Bank A/c details are Name in Bank account. B. Lakshmi Narayana Rao, A/c. NO.31291081850, IFSC code. SBIN0007954, Savings Bank Account.

I want my frame to be replaced with order number1206042378 as it is under warranty. Frame stick has come out due to slipping near the screw.

sir eight months back i have purchased 2 frames with lens in that one frame quality is very delicate and the right side lens also little shaky, therefore i had gone to your hubli branch they replaced first time and they gave me another piece but this time also there is same problem, my eyes are paining after wearing that specs.so again i met your shop keeper then they said we cant help. then i took another specs in another local shop that i dose not have any problem. please help me .

No response on call to customer care. My Frame is broken.

My glass was break the pin between frame and stick was fallen down. so i want that pin to make repair my glass i visited nearest leskart shop there i dint get that pin. what i should do now for the repair.

I bought this frame from lenskart about 4-5 months ago and its temple broke one day all of a suddenly although i never dropped it or threw it.I was just cleaning it with the cloth and suddenly it broke.Since you provide us with annual assurance i request you to kindly act on it soon.My mob-9891480493,47158016.